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Assignment Methodology and Examples for Creating Assignment Rules

It is recommended that you have a good understanding of how Assignment Manager evaluates candidates and determines assignments before you begin creating your assignment rules, or configure, administer, or use the various assignment features.

Figure 22 provides a high-level flowchart of Assignment Manager behavior.

Figure 22. Assignment Methodology Flowchart
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This topic explains assignment methodology and provides examples for creating different kinds of assignment rules. You may, however, use these features differently, depending on your business model. The topics are:

Siebel Assignment Manager Administration Guide