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Contact Denormalization and Product Denormalization modes do not require assignment rules to function. Assignment Manager does not evaluate the Contact object against any assignment rules in contact denormalization mode, nor does it evaluate the Product object against any assignment rules in product denormalization mode. And, neither mode assigns candidates to these objects. Instead, Assignment Manager gets positions from a related entity in these modes. For example, in Contact Denormalization mode, Assignment Manager gets a union of positions from related accounts and opportunities and assigns it to the contact.
You use Contact Denormalization when you want to allow assignees automatic access to detail contact information that is associated with an account or opportunity. In Contact Denormalization mode, Assignment Manager denormalizes positions from the Accounts and Opportunities team tables by copying these positions to the associated contacts in the Contact team table, even if the assignees are not assigned to the contacts:
NOTE: The Contact Denormalization object is reserved to run Assignment Manager in Contact Denormalization mode. Assignment Manager does not evaluate the Contact object against any assignment rules in Contact Denormalization mode, and therefore does not assign candidates to objects. For this reason, do not create assignment rules for the Contact Denormalization object.
If you want the contact access list to reflect the positions in both the account and opportunity team tables, you must associate the contact with an account and then associate the contact with an opportunity. If a team member is removed from the account or opportunity's team table, then the position on the associated contact's access list can also be removed by Contact Denormalization (dependent on the properties of the Contact Denormalization assignment object). Similarly, if the account team has manually assigned team members and you want the same team members on both the contact team and account team, you must run Contact Denormalization after the account assignment.
NOTE: Positions marked Indirect by Contact Denormalization in Contact Access list are not dropped by contact assignment, that is, contact assignment does not drop the positions that were added by Contact Denormalization.
Contact Denormalization checks the Lock Assignment column on assignment objects before denormalizing. If this flag is checked, Contact Denormalization does not denormalize the contact record. For more information about the Lock Assignment feature, see Setting the Lock Assignment Default Value for Activity Assignment Objects.
In product denormalization mode, Assignment Manager denormalizes organizations from the Price List table into the Product table by copying these organizations to the products associated with the price lists. You should run product denormalization only in batch mode.
NOTE: The Product Denormalization object is reserved to run Assignment Manager in Product Denormalization mode. Assignment Manager does not evaluate the Product object against any assignment rules in Product Denormalization mode, and therefore does not assign organizations to objects. For this reason, do not create assignment rules for the Product Denormalization object.
|Siebel Assignment Manager Administration Guide|