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About Service Request Channels

Depending on how an organization is structured, representatives can receive a service request through many different channels. These channels may include:

  • Direct telephone calls, often routed to the representative through an Automated Call Distributor (ACD)
  • Email requests
  • Internet requests logged automatically by customers over the Internet
  • Customers walking into a service center

For new service issues, it is necessary to enter a service request directly from the Service screen.

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