Siebel Automotive Guide > Managing Service Requests >
About Service Request Channels
Depending on how an organization is structured, representatives can receive a service request through many different channels. These channels may include:
- Direct telephone calls, often routed to the representative through an Automated Call Distributor (ACD)
- Email requests
- Internet requests logged automatically by customers over the Internet
- Customers walking into a service center
For new service issues, it is necessary to enter a service request directly from the Service screen.