Siebel Business Process Designer Administration Guide > Workflow Policies > About Planning Workflow Policies >

Determining What to Monitor When Planning Policies

The first step in planning is to identify the purpose of the policy and the specific database information that needs to be monitored. For example, if the service department wants to send an email to the service request contact whenever a service request is opened with a severity level of critical, the information to record would be that which is listed in Table 23.