Siebel Business Process Designer Administration Guide > Workflow Policies > About Customizing Workflow Policies with Siebel Tools >

About Workflow Policy Programs

Workflow policies use workflow policy actions based on the workflow policy programs that are predefined in Siebel Tools. (See Predefined Programs for a complete list.) To meet your business needs, you can also reconfigure workflow policy programs to create new types of workflow policy actions.

A workflow policy program is a generic event that actions are based on. A workflow policy program defines the particular action that takes place when the conditions of a workflow policy are met.

There are five types of programs in the Siebel application:

• Send Message. For more information, see Send Message Program Arguments.
• Send Page. For more information, see Send Page Program Arguments.
• External Program. For more information, see Run External Program Arguments.
• Send Message Broadcast.
• Database Operation.