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Planning Workflow Policy Actions


The third step in planning is to define the policy actions. A policy action is executed when the conditions of the policy have been met. Table 26 illustrates the type of information you need to define a workflow policy action.

Table 26.  Workflow Policy Actions
Action Name
Program
Workflow Object
Arguments

Send SR Email to Contact

Send SR Email

Service Request

Send to Contact

NOTE:  Workflow Policies comes with a set of predefined actions and programs. You can use these or define your own actions or programs to suit your business needs.

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