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When Siebel Communications is integrated with an application for managing billing and revenue, such as Oracle Communications Billing and Revenue Management, additional billing management features are available in Siebel Communications.
End users can create multiple billing profiles. Changes that end users make to billing profile data in Siebel Communications are reflected in the billing application. Likewise, changes that end users make to billing profile data in the billing application are reflected in Siebel Communications.
End users can view complete billing data about a customer in Siebel Communications. This billing data includes balance groups, unbilled usage, bills, payments, and adjustments. However, data in the billing application for balance groups, unbilled usage, bills, and payments is not stored in the Siebel Communications database. Instead, when end users navigate through a billing profile to view billing details, the necessary data is retrieved in real time from the billing application and displayed in Siebel Communications using virtual business components. Adjustment data is stored in Siebel Communications, where users enter the data, and in the billing application.
Also, end users can enter bill payments and adjustments in Siebel Communications and submit those payments and adjustments to the billing application for further processing. After processing is complete, the billing application transfers further details about those payments and adjustments to Siebel Communications.
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