Siebel Communications Guide Addendum > Overview of Integration for Siebel Communications >

Integration Overview

The Oracle Application Integration Architecture (Oracle AIA) is a set of products that enables you to set up and orchestrate cross-application business processes so that multiple applications can work together. The Oracle AIA runs on top of Oracle Fusion Middleware.

The Oracle Communications Process Integration Packs (PIPs) are pre-built packaged process integrations between specific Oracle applications, such as Siebel Communications and Oracle Communications Billing and Revenue Management, based on the Oracle AIA.

Administrators can implement the following PIPs to integrate Siebel Communications with an application for managing billing and revenue, such as Oracle Communications Billing and Revenue Management:

• Siebel CRM Integration Pack for Oracle Communications Billing and Revenue Management: Order To Bill

  This pack enables billing activities for move, add, change, and disconnect sales orders.

• Siebel CRM Integration Pack for Oracle Communications Billing and Revenue Management: Agent Assisted Billing Care

  This pack enables call center representatives to efficiently respond to billing inquires, take payments, and initiate adjustments.

The following Oracle AIA for Communications guides, which you can access on the Oracle Technology Network, are available for these PIPs:

• Process Integration for Order Management Implementation Guide
• Process Integration for Customer Management Implementation Guide
• Process Integration for Product Management Implementation Guide
• Process Integration for Billing Management Implementation Guide

You must install a maintenance release (a quick fix or a fix pack) to implement the functionality to integrate Siebel Communications with an application for managing billing and revenue. For instructions about installing this maintenance release, see the documentation that is included with the release. When you install the maintenance release, additional features for Siebel Communications are automatically available. However, you must purchase AIA licenses to integrate Siebel Communications with a billing and revenue management application, such as Oracle Communications Billing and Revenue Management.