Siebel Communications Guide Addendum > Web Service Reference >

Configuring Web Services

The Process Integration Packs (PIPs) in the Oracle Application Integration Architecture can use the Web services described in this chapter. To configure a Web service, you change the URI address for its service ports. For information about exposing Web services, see Siebel CRM Web Services Reference.

A call into the Siebel Call Center module for Siebel Communications uses an inbound Web service. To configure the inbound Web services, complete the steps in the following procedure.

To configure the inbound Web services

1. Navigate to the Administration - Web Services screen > Inbound Web Services view.
2. Query for the Web service name in the Inbound Web Services list.
3. If the Web service is not active, change the its status from Inactive to Active, and click Clear Cache.
4. In the Service Ports list for the Web service, change the following text strings in the Address field to the appropriate data for your server:
   • <webserver>
   • <lang>
   • <UserName>
   • <Password>

A call out of the Siebel Call Center module for Siebel Communications uses an outbound Web service. To configure the outbound Web services, complete the steps in the following procedure.

To configure the outbound Web services

1. Navigate to the Administration - Web Services screen > Outbound Web Services view.
2. Query for the Web service name in the Outbound Web Services list.
3. In the Service Ports list for the Web service, change the web server name and port in the Address field to the appropriate data for your server.