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Interactive session-based communications can be enabled for employees who use the Siebel Web Client or the Siebel Developer Web Client (the Siebel Mobile Web Client in connected mode). Optionally, you can also configure the Communications Simulator for your agents.
NOTE: Siebel Systems support for the Siebel Developer Web Client is restricted to administration, development, and troubleshooting usage scenarios only. Siebel Systems does not support the deployment of this client to end users.
For information about the communications architecture, see About Communications Server Architecture.
|Siebel Communications Server Administration Guide|