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Symbols$DialingRuleMethod macro 1 $GetCommandStatus macro 1 $GetInboundWorkItemAttr macro 1 $GetWorkItemAttr macro 1 $RemoteConnectStr2 macro 1 , 2 @ACDDNList macro 1 @Associate special command 1 @ClientHostName macro 1 @ClientIP macro 1 @Configuration macro 1 @CountryCode macro 1 @CreatePopupFrame special command 1 @DeselectedWorkItem macro 1 @DNList macro 1 @EditControl macro 1 @HandleNonRealtimeWorkItem special event 1 @InvokeSWECommand special command 1 @Language macro 1 @Now macro 1 @OpenView special command 1 @Phone macro 1 @PostIndicateNewWorkItemEvent special event 1 @PostWorkItemReleasedEvent special event 1 @PostWorkItemResumedEvent special event 1 @PostWorkItemStartedEvent special event 1 @PostWorkItemSuspendedEvent special event 1 @PreIndicateNewWorkItemEvent special event 1 @PreWorkItemReleasedEvent special event 1 @PreWorkItemResumedEvent special event 1 @PreWorkItemStartedEvent special event 1 @PreWorkItemSuspendedEvent special event 1 @PrimaryQueueList macro 1 @QueueList macro 1 @Random macro 1 @RuntimeEvent special event 1 @SelectedDN macro 1 @SelectedQueue macro 1 @SelectedText macro 1 @SelectedWorkItem macro 1 @UpdateRecord special command 1 @UQAbortWorkItem special command 1 @UQAcceptWorkItem special command 1 @UQAddWorkItem special command 1 @UQAgentAvailable special command 1 @UQAgentChangeReadyState special command 1 @UQAgentInitAuxWork special command 1 @UQAgentLogon special command 1 @UQAgentLogout special command 1 @UQAgentSignOnOff special command 1 @UQBlindTransferWorkItemToAgent special command 1 @UQBlockAgentChannel special command 1 @UQCancelTransfer special command 1 @UQChangeAgentMediaMode special command 1 @UQCompleteTransfer special command 1 @UQCompleteWorkItem special command 1 @UQHoldWorkItem special command 1 @UQInitTransfer special command 1 @UQRejectWorkItem special command 1 @UQTransfer special command 1 @UQTransferWorkItemToRoute special command 1 @UQUnBlockAgentChannel special command 1 @UQUnHoldWorkItem special command 1 @UserId macro 1 @UserName macro 1 @ViewWorkObject special command 1 @WorkDuration macro 1 @WorkObjectID macro 1 @WorkStartTime macro 1 AAccept Work Item button described 1 and screen pops 1 Accept Work Item method, Communications Session Manager business service 1 AcceptEmailWork command (User-interactive Email) 1 AcceptReject command parameter 1 AcceptWorkitem method (service handle) 1 , 2 ACD DN, specifying for Nortel Meridian switch 1 , 2 ACD queues configuring List of Values type 1 specifying for agents 1 ACD switch 1 ACD Transfer Call Applet 1 ACDDNList driver parameter (CTI Connect) 1 ACDQueue command parameter (CTI Connect) 1 Active, status for server requests 1 activity records for outbound communications 1 activity records, for communication requests 1 Adaptive Communications aggregate communications driver 1 API reference 1 and C/C++ 1 constants 1 data types 1 design 1 initialization 1 skill set for developing driver 1 and Unicode 1 AddBusComp event response parameter 1 AddBusObj event response parameter 1 AddField event response parameter 1 AddLog event response parameter 1 AddRecordApplet event response parameter 1 AddRecordView event response parameter 1 Agent General Profile 1 All Active Agent Status 1 All Channel Items 1 All Command Data 1 All Commands 1 All Event Handlers 1 All Event Logs 1 All Event Responses 1 All Response Groups 1 Communications Drivers and Profiles 1 Message Broadcasts 1 Outbound Request Overview 1 , 2 Reports 1 Administration - Runtime Events screen 1 Administration - Server Management screen 1 Administrator Email Address parameter (Communications Inbound Receiver) 1 advanced templates See Creating Advanced Templates AfterWork event log parameter 1 , 2 Agent General Profile view 1 , 2 Agent Queues list 1 Agent Sign Off method, Communications Client business service 1 Agent Sign On method, Communications Client business service 1 AgentAfterCallWork work mode (CTI Connect) 1 AgentBusy work mode (CTI Connect) 1 AgentId command parameter (CTI Connect) 1 AgentLogin special command parameter 1 AgentMediaMode special command parameter 1 AgentNotReady work mode (CTI Connect) 1 AgentOtherWork work mode (CTI Connect) 1 AgentPin command parameter (CTI Connect) 1 AgentReady work mode (CTI Connect) 1 agents adding to configuration 1 adding to configuration by responsibilities 1 adding to telesets 1 specifying ACD queues 1 specifying telesets for 1 aggregate communications driver 1 All Active Agent Status view 1 , 2 All Channel Items view 1 , 2 , 3 All Command Data view 1 All Commands view 1 All Event Handlers view 1 All Event Logs view 1 All Event Responses view 1 All Outbound Requests view 1 , 2 All Response Groups view 1 AllViews command parameter 1 ANI See Using the Communications Simulator AnswerCall command (CTI Connect) 1 API, Adaptive Communications 1 APIVersion method (driver handle) 1 applet properties Mail Template 1 AppletMode special command parameter 1 Application Object Manager 1 , 2 architecture communications infrastructure 1 arguments business service methods 1 Communications Client business service methods 1 Communications Session Manager business service methods 1 Outbound Communications Manager business service methods 1 AROnRejectCmd command parameter 1 ARTitle command parameter 1 ARWorkItemID command parameter 1 Assoc Applet property 1 Associate menu command 1 Attach Bookmark check box, for template 1 , 2 AttachContext command data parameter 1 AttachData command (CTI Connect) 1 Attachment Label field, for template items 1 Attachment Name field, for template items 1 attributes for work items 1 Auto Login to Call Center at Startup user preference 1 Auto Login to Call Center at Startup, communications preference 1 AutoAccept driver parameter (User-interactive Email) 1 AutoLogin configuration parameter 1 , 2 , 3 AutoLoginCmd configuration parameter 1 , 2 , 3 AutoLogout driver parameter (CTI Connect) 1 , 2 automatic login to call center 1 Automatic Number Identification (ANI) 1 AutoSuspend driver parameter (User-interactive Email) 1 Available Fields list for template 1 Available Substitutions list for template items 1 Avaya (Lucent) Definity G3 switch and agent work modes 1 extensions for 1 specifying for CTI Connect 1 Bbackslash (\) in macro expansion 1 BackupCommSessionMgr configuration parameter 1 BackupEnterpriseServer configuration parameter 1 BackupGatewayAddress configuration parameter 1 BackupRequestServer configuration parameter 1 BeginBatch method (client handle) 1 bitmap object definitions 1 Blind Transfer button 1 .bmp files upgrading 1 bookmarks, for communication requests 1 , 2 braces ({ }), in macro expansion 1 brackets ([ ]) in macro expansion 1 Bring Siebel to Front, communications preference 1 Bring Siebel to Front: Off, communications preference 1 Bring Siebel to Front: On All Incoming Work Items, communications preference 1 Bring Siebel to Front: On Matching Events, communications preference 1 BusComp command data parameter 1 BusComp event log parameter 1 business components for recipient groups 1 Primary Phone Field user property in 1 , 2 business objects for recipient groups 1 business services described 1 using with Communications Server 1 BusObj command data parameter 1 BusObj event log parameter 1 CC/C++, and Adaptive Communications 1 CacheCommandInformation method (client handle) 1 Call - Inbound activity type 1 , 2 Call Center Volume (Inbound) report 1 Call Center Volume (Outbound) report 1 Call Center Volume report 1 call centers, calls between 1 , 2 call simulation inbound 1 keys for 1 outbound predictive dialer campaign 1 unknown caller/inbound 1 CallerID simulated inbound call with 1 simulating 1 CallNotifyText command parameter (CTI Connect) 1 callrouteA.def file 1 calls simulated 1 CancelForwardCall command (CTI Connect) 1 Cancelled, status for server requests 1 integrating with 1 subject line and fax cover pages 1 , 2 CDO See Contact Matching for Send Email Activity Records .cfg file 1 Change Ready State button 1 ChangeBusyState command (CTI Connect) 1 ChangeNotReadyState command (CTI Connect) 1 channel manager and driver files 1 Channel Type field, for templates 1 channel types configuring List of Values type for communication requests 1 configuring List of Values type for communications driver 1 configuring List of Values type for templates 1 ChannelAddress event attribute 1 ChannelCleanupTimer configuration parameter 1 , 2 ChannelType work item attribute 1 ChannelTypeLocale work item attribute 1 Charset driver parameter (Internet SMTP/POP3 Server) 1 CheckPopupBeforeExecute configuration parameter 1 CIMServer driver parameter (CTI Connect) 1 CIMTimeDelay driver parameter (CTI Connect) 1 CleanAllWorkItem method (client handle) 1 , 2 Clear method, for CTIData object type 1 client handle See Handles for Adaptive Communications CmdChannelOnFocus command parameter 1 CmdData command parameter 1 Collaborative Data Object (CDO) and Microsoft Outlook 1 colon, in macro expansion 1 Comm Request business component 1 Comm Request business object 1 Comm Source List Applet applet 1 COMM_CMD_PARAM, List of Values type 1 COMM_CMDDATA_PARAM, List of Values type 1 COMM_EVTHNDLR_PARAM, List of Values type 1 COMM_EVTLOG_PARAM, List of Values type 1 COMM_EVTRESP_PARAM, List of Values type 1 COMM_MEDIA_TYPE, List of Values type 1 COMM_RECIP_SRC, List of Values type 1 command data definitions configuring List of Values type for parameters 1 creating 1 described 1 parameters for 1 specifying parameters for 1 , 2 Command event response parameter 1 command object definitions 1 command parameters CTI Connect 1 special commands 1 specifying 1 User-interactive Email driver 1 commands configuring List of Values type for parameters 1 creating 1 creating subcommands for 1 CTI Connect 1 described 1 parameters for 1 special 1 specifying parameters for 1 User-Interactive Email driver 1 commands, special @Associate 1 @CreatePopupFrame 1 @InvokeSWECommand 1 @OpenView 1 @UpdateRecord 1 @UQAbortWorkItem 1 @UQAcceptWorkItem 1 @UQAddWorkItem 1 @UQAgentAvailable 1 @UQAgentChangeReadyState 1 @UQAgentInitAuxWork 1 @UQAgentLogon 1 @UQAgentLogout 1 @UQAgentSignOnOff 1 @UQBlindTransferWorkItemToAgent 1 @UQBlockAgentChannel 1 @UQCancelTransfer 1 @UQChangeAgentMediaMode 1 @UQCompleteTransfer 1 @UQCompleteWorkItem 1 @UQHoldWorkItem 1 @UQInitTransfer 1 @UQRejectWorkItem 1 @UQTransfer 1 @UQTransferWorkItemToRoute 1 @UQUnBlockAgentChannel 1 @UQUnHoldWorkItem 1 @ViewWorkObject 1 CommConfigCache parameter for Application Object Manager 1 CommConfigManagerName parameter for Application Object Manager 1 CommConfigManager parameter for Application Object Manager 1 in .cfg file 1 CommConfigManagerName parameter in .cfg file 1 CommConfigMgr See Administering Communications Configuration Manager CommEnable parameter for Application Object Manager 1 , 2 Comments field, for communication requests 1 CommInboundProcessor See Administering Communications Inbound Processor CommInboundRcvr See Administering Communications Inbound Receiver CommLocalDriver parameter for Application Object Manager 1 in .cfg file 1 CommLogDebug parameter for Application Object Manager 1 in .cfg file 1 CommLogFile parameter for Application Object Manager 1 in .cfg file 1 CommMaxLogKB parameter for Application Object Manager 1 in .cfg file 1 CommMaxMsgQ parameter for Application Object Manager 1 CommMgmt See Siebel Server Requirements for Communications Server CommOutboundMgr See Administering Communications Outbound Manager commoutboundmgr.cfg file 1 CommOutboundMgr_xxx.log file 1 CommOutboundMgrxxx.crf file 1 CommReleaseLogHandle parameter for Application Object Manager 1 in .cfg file 1 CommReqTimeout parameter for Application Object Manager 1 CommSessionMgr See Administering Communications Session Manager CommSessionMgr configuration parameter 1 , 2 CommSimulate parameter for Application Object Manager 1 , 2 Communication Configuration Cache parameter See Parameters for Application Object Manager and Siebel Developer Web Client Communication Configuration Manager Name parameter See Parameters for Application Object Manager and Siebel Developer Web Client Communication Configuration Manager parameter See Parameters for Application Object Manager and Siebel Developer Web Client communication requests activity records for 1 configuring List of Values type for channel type 1 creating 1 fields for 1 status settings for 1 submitting 1 subrequests for 1 views for working with 1 Communication toolbar object definition 1 Communications Client business service 1 , 2 communications configuration adding agents to 1 copying 1 creating or editing 1 deleting 1 event and command definitions 1 exporting 1 overview 1 specifying parameters 1 Communications Configuration Manager parameter for 1 Communications Configuration Manager server component administration 1 setting up 1 communications driver parameters for CTI Connect 1 for FTP 1 for Internet SMTP/POP3 Server 1 for Modem-Based TAP Paging 1 for Push Keep Alive 1 for User-interactive Email 1 communications drivers aggregate 1 configuring 1 configuring List of Values type for channel type 1 overview 1 specifying parameters for 1 specifying profiles for 1 Test Engine 1 testing 1 writing using Adaptive Communications 1 Communications Drivers and Profiles view 1 Communications Inbound Events view 1 Communications Inbound Processor server component administration 1 setting up 1 Communications Inbound Receiver server component administration 1 parameters for 1 setting up 1 Communications Management component group 1 Communications Outbound Manager server component administration 1 log files 1 log levels 1 and request status 1 setting up 1 communications port 1 communications profiles creating 1 specifying parameter overrides 1 Communications screen My Outbound Request Overview 1 My Outbound Requests 1 My Profiles 1 My Templates 1 Communications Session Manager business service 1 , 2 Communications Session Manager server component administration 1 setting up 1 Communications Simulator inbound call from unknown caller 1 inbound call simulation 1 and NetCallPort parameter 1 outbound predictive dialer campaign call simulation 1 restriction 1 setting up 1 testing with 1 Communications submenu configuring 1 using 1 communications templates See About Communications Templates communications toolbar buttons 1 configuring 1 and Java 1 ToolTip text for 1 using 1 Component Name field, for communication requests 1 Component Requests view 1 Component Requests view tab 1 Conference button 1 ConferenceComplete command (CTI Connect) 1 ConferenceInit command (CTI Connect) 1 Configuration Explorer view 1 , 2 configuration parameters described 1 specifying 1 Configuration, communications preference 1 ConnectString configuration parameter 1 constants, Adaptive Communications 1 Consultative Transfer button 1 Contact Method field caption, for contacts 1 ContextLog event response parameter 1 context-sensitive menu Convert Incoming To Plain Text driver parameter (Internet SMTP/POP3 Server) 1 country code 1 Country, keyword in telephone number macro 1 Create Activity field, for templates 1 Create and Submit Request method, Outbound Communications Manager business service 1 Create Bookmark command, in applet-level menu 1 Create Plain Text From HTML driver parameter (Internet SMTP/POP3 Server) 1 Created By field, for communication requests 1 Created field, for communication requests 1 CreateData method, for CTIService object type 1 CreateISCDriverInstance method (driver handle) 1 CSSFrameListCommSrc applet class 1 CSTA Phase II switch See Specifying Extensions for Telesets ctc.log file 1 CTCServer driver parameter (CTI Connect) 1 CTI middleware setting up 1 validated 1 CTI_ACD_QUEUES, List of Values type 1 CTIData object type described 1 handling an incoming call 1 making a call 1 CTIService object type 1 customer dashboard, event responses for 1 Ddashboard See Integrating with the Customer Dashboard data set 1 data types, Adaptive Communications 1 DebugLevel parameter in .cfg file 1 Default Administrator Address parameter (Communications Inbound Receiver) 1 Default Bookmark View user property 1 Default Closing Template, communications preference 1 Default Email Client component parameter 1 Default Greeting Template, communications preference 1 Default Message Format, communications preference (for Send Email) 1 Default Message Format, communications preference (for Siebel Email Response) 1 Default Preference field, for communication requests 1 Default Profile, communications preference 1 Default Recipient Class, communications preference 1 Default SMTP Profile profile 1 DefaultMailClient parameter in .cfg file 1 Delete Processed Messages driver parameter (Internet SMTP/POP3 Server) 1 Delivery Profile field, for templates 1 Delivery Status Domain driver parameter (Internet SMTP/POP3 Server) 1 Delivery Status Mailbox driver parameter (Internet SMTP/POP3 Server) 1 demo database See About Communications Configuration Data Description command parameter described 1 toolbar configuration 1 Description field for communication requests 1 for templates 1 Description work item attribute 1 DeviceCommand command parameter 1 DeviceEvent event handler parameter 1 Dial Prefix driver parameter (Modem-based TAP Paging) 1 DialingFilter.RuleN configuration parameters and $DialingRuleMethod macro 1 described 1 for remote transfers and conferences 1 Digits, keyword in telephone number macro 1 Dimension special command parameter 1 Display event log parameter 1 DNList driver parameter (CTI Connect) 1 Done, status for communication requests 1 driver handle See Handles for Adaptive Communications driver parameters for CTI Connect 1 for FTP 1 for Internet SMTP/POP3 Server 1 for Modem-Based TAP Paging 1 overriding default 1 for Push Keep Alive 1 setting default 1 for User-interactive Email 1 Driver:CIMServer driver parameter (CTI Connect) 1 Driver:CIMTimeDelay driver parameter (CTI Connect) 1 Driver:CTCServer driver parameter (CTI Connect) 1 Driver:DriverLogFile driver parameter (CTI Connect) 1 Driver:LogicalID driver parameter (CTI Connect) 1 Driver:MaxServices driver parameter (CTI Connect) 1 Driver:NetCallPort driver parameter (CTI Connect) 1 Driver:NetworkType driver parameter (CTI Connect) 1 Driver:Simulate driver parameter (CTI Connect) 1 Driver:SwitchType driver parameter (CTI Connect) 1 DriverLogFile driver parameter (CTI Connect) 1 drivers See Configuring Communications Drivers and Profiles DriverWorkTrackID work item attribute 1 DTYPE_PHONE, field data type 1 EElapsed Time Indicator 1 Email Client Debug Level component parameter 1 Email Client, communications preference 1 eMail Response Agent responsibility 1 email servers, validated 1 Email Temporary Attachment Location component parameter 1 EmbeddedMsgpartspecifier.eml file 1 Enable Communication parameter See Parameters for Application Object Manager and Siebel Developer Web Client Enable Sound, communications preference 1 Enable SSL for Backup SMTP driver parameter (Internet SMTP/POP3 Server) 1 Enable SSL for POP3 driver parameter (Internet SMTP/POP3 Server) 1 Enable SSL for SMTP driver parameter (Internet SMTP/POP3 Server) 1 EnableEmailClientAutomation parameter in .cfg file 1 , 2 EnableWebClientAutomation parameter in .cfg file 1 , 2 End Time field, for communication requests 1 EndBatch method (client handle) 1 EnterpriseServer configuration parameter 1 , 2 error messages 1 Error, status for server requests 1 escape character See Template Item Form See Advanced Form See Simple Form See Macro-Expansion Syntax Elements event attributes 1 event handlers configuring List of Values for parameters 1 parameters for 1 specifying parameters for 1 event logs configuring List of Values type for parameters 1 parameters for 1 specifying parameters for 1 Event Queue Directory parameter (Communications Inbound Receiver) 1 event responses configuring List of Values type for parameters 1 parameters for 1 specifying parameters for 1 , 2 EventAnswerCall event (CTI Connect) 1 EventEmailWorkArrived event (User-interactive Email) 1 EventEmailWorkReleased event (User-interactive Email) 1 EventEmailWorkResumed event (User-interactive Email) 1 EventEmailWorkRevoked event (User-interactive Email) 1 EventEmailWorkStarted event (User-interactive Email) 1 EventEmailWorkSuspended event (User-interactive Email) 1 events CTI Connect 1 customizing 1 special 1 specifying 1 User-Interactive Email driver 1 events, special @HandleNonRealtimeWorkItem 1 @PostIndicateNewWorkItemEvent 1 @PostWorkItemReleasedEvent 1 @PostWorkItemResumedEvent 1 @PostWorkItemStartedEvent 1 @PostWorkItemSuspendedEvent 1 @PreIndicateNewWorkItemEvent 1 @PreWorkItemReleasedEvent 1 @PreWorkItemResumedEvent 1 @PreWorkItemStartedEvent 1 @PreWorkItemSuspendedEvent 1 @RuntimeEvent 1 ExecUntilOK command parameter 1 ExecuteAll command parameter 1 Expert Agent Selection (EAS) 1 exporting communications configuration data 1 Extension, keyword in telephone number macro 1 extensions, specifying 1 FFailed Email Directory driver parameter (Internet SMTP/POP3 Server) 1 fax server, integrating with 1 fax, sending 1 field types for driver parameters 1 for event and command parameters 1 fields macro expansion in 1 File Size field, for template items 1 File Type field, for template items 1 Filename driver parameter (FTP) 1 files adding to template item 1 .bmp 1 callrouteA.def 1 .cfg 1 commoutboundmgr.cfg 1 CommOutboundMgr_xxx.log 1 CommOutboundMgrxxx.crf 1 ctc.log 1 EmbeddedMsgpartspecifier.eml 1 HTML for template item 1 icon, for driver 1 .ini 1 mail.gif 1 multichannelA.def 1 Original_Msg.txt 1 pictures for HTML 1 SiebelEmaildbg.log 1 siebelmail.log 1 text for template item 1 texthtmlpartspecifier.htm 1 textplainpartspecifier.txt 1 uagent.cfg 1 voice.gif 1 Filter event handler parameter 1 FilterSpec command parameter 1 FilterSpec event handler parameter 1 FindDialog event response parameter 1 FindField event response parameter 1 FindLog event response parameter 1 Forward Work Items/Cancel Forward button 1 ForwardCall command (CTI Connect) 1 FreeSCStrParamList method (driver handle) 1 From Address driver parameter (Internet SMTP/POP3 Server) 1 FTP driver described 1 parameters for 1 GG3 switch See Specifying Extensions for Telesets GatewayAddress configuration parameter 1 , 2 Generic CSTA Phase II switch extensions for 1 generic recipients for Send Email/Fax 1 Get Agent Extension method, Communications Session Manager business service 1 Get All Work Item ID method, Communications Session Manager business service 1 Get Inbound Work Item Attributes method, Communications Session Manager business service 1 Get Inbound Work Item Info method, Communications Session Manager business service 1 Get Selected Work Item Info method, Communications Client business service 1 Get Top Active Work Item ID method, Communications Session Manager business service 1 Get Top Idle Work Item ID method, Communications Session Manager business service 1 Get Work Item Attributes method, Communications Session Manager business service 1 Get Work Item Info method, Communications Session Manager business service 1 Get Work Item Track Info method, Communications Session Manager business service 1 GetCount method, for CTIData object type 1 GetCTIService method, for CTIService object type 1 GetCurrentCallData method, for CTIService object type 1 GetFieldAt method, for CTIData object type 1 GetFieldValue method, for CTIData object type 1 GetImplementationObject method (driver handle) 1 .gif files 1 HHandle Error method, Communications Client business service 1 HandleError method (client handle) 1 HandleEvent method (client handle) described 1 and event attributes 1 HandleQueuedWorkItem method (service handle) 1 HandleRouteRequest driver parameter (CTI Connect) 1 HasKeyName driver parameters (CTI Connect) 1 Hicom switch See Specifying Extensions for Telesets Hidden command parameter described 1 menu configuration 1 toolbar configuration 1 HoldCall command (CTI Connect) 1 Hostname driver parameter (FTP) 1 hoteling described 1 and $HotelingPhone macro 1 HotKey command parameter described 1 menu configuration 1 HotKeyText command parameter described 1 menu configuration 1 HTML Command Icons bitmap category 1 HTML files field substitution in tables 1 for template items 1 HTML formatting controls (Send Email) 1 HTML Template check box, for template 1 , 2 Iicon file, for interactive communications driver 1 ID command parameter (CTI Connect) 1 In Progress, status for communication requests 1 inbound call from unknown caller 1 inbound call simulation 1 Include Original Message in Reply, communications preference 1 Incoming Email Directory driver parameter (Internet SMTP/POP3 Server) 1 Incomplete, status for communication requests 1 IndicateActiveCmd command parameter 1 IndicateNewWorkItem method (client handle) 1 .ini file 1 initialization, Adaptive Communications 1 Initiate Work Item button 1 In-Queue Time Indicator 1 Intel NetMerge configuration data for 1 support for 1 interactive communications drivers 1 Internet SMTP/POP3 Server driver compliance with RFCs 1 described 1 parameters for 1 IntlNumber, keyword in telephone number macro 1 Invoke Command method, Communications Session Manager business service 1 Invoke Extended Command method, Communications Session Manager business service 1 InvokeCommand method (service handle) 1 InvokeCommand method, for CTIService object type 1 InvokeCommandEx method (service handle) 1 InvokeCommandWithData method, for CTIService object type 1 IP Address driver parameter (FTP) 1 IPM.Note.Siebel email form, for Microsoft Outlook 1 Is Comm Enabled method, Communications Client business service 1 Is Comm Simulated method, Communications Client business service 1 ISC_CLIENT_HANDLE described 1 methods 1 ISC_DRIVER_HANDLE described 1 initialization 1 methods 1 ISC_SERVICE_HANDLE described 1 initialization 1 methods 1 IsCommandChecked method, for CTIService object type 1 IsCommandEnabled method, for CTIService object type 1 IsQueueRequired driver parameter (CTI Connect) 1 , 2 , 3 IsRevoked work item attribute 1 IsSiemens driver parameter (CTI Connect) 1 IsTransferred work item attribute 1 Iteration Child Business Component field, for template items 1 JJava and communications toolbar 1 , 2 Kkeywords dialing filters for phone numbers 1 driver parameters 1 for part of phone numbers 1 Siebel CTI Connect driver parameters 1 LLanguage field for templates 1 Language, communications preference 1 List of Values types COMM_CMD_PARAM 1 COMM_CMDDATA_PARAM 1 COMM_EVTHNDLR_PARAM 1 COMM_EVTLOG_PARAM 1 COMM_EVTRESP_PARAM 1 COMM_MEDIA_TYPE 1 COMM_RECIP_SRC 1 CTI_ACD_QUEUES 1 OFFER_MEDIA 1 REASON_CODE 1 List of Values, for Recipient Group drop-down list 1 Literature Name field, for template items 1 Local Area Code driver parameter (Modem-based TAP Paging) 1 Local Communication Driver parameter See Parameters for Application Object Manager and Siebel Developer Web Client Locale field for templates 1 Locale, communications preference 1 LocalMenu command parameter described 1 menu configuration 1 toolbar configuration 1 Log Debug Message parameter See Parameters for Application Object Manager and Siebel Developer Web Client Log event response parameter 1 Log File parameter See Parameters for Communications Session Manager log files CommOutboundMgr_xxx.log 1 Log In button 1 Log Out button 1 LogDebug driver parameter (CTI Connect) 1 LogDebug driver parameter (FTP) 1 LogDebug driver parameter (Internet SMTP/POP3 Server) 1 LogDebug driver parameter (Modem-based TAP Paging) 1 LogDebug driver parameter (Push Keep Alive) 1 LogDebug driver parameter (User-interactive Email) 1 LogDebug parameter for Communications Session Manager 1 LogField event log parameter 1 LogFile driver parameter (Push Keep Alive) 1 LogFile driver parameter (User-interactive Email) 1 LogFile parameter for Communications Session Manager 1 logging in to call center automatic 1 manual 1 LogicalID driver parameter (CTI Connect) 1 LogIn command (CTI Connect) 1 LogOut command (CTI Connect) 1 LogUseSharedFile parameter, CommOutboundMgr server component 1 Long Distance Prefix driver parameter (Modem-based TAP Paging) 1 LongDescription event attribute 1 Lookup, keyword in telephone number macro 1 Loopback Detection Interval driver parameter (Internet SMTP/POP3 Server) 1 Loopback Email Directory driver parameter (Internet SMTP/POP3 Server) 1 Lotus Notes and activity records for Send Email 1 and notes.ini file 1 and Siebel Memo email form 1 and Siebel7Email.nsf file 1 using for Send Email 1 LotusForm parameter in .cfg file 1 Lucent Definity G3 switch See Specifying Extensions for Telesets Mmacro expansion syntax 1 usage 1 macros, using with parameter values 1 Mail Template applet property 1 mail.gif file 1 Make Call method, Communications Client business service 1 MakeCall command (CTI Connect) 1 manual login to call center 1 Max Line Length driver parameter (Internet SMTP/POP3 Server) 1 Max Sends Per Session driver parameter (Internet SMTP/POP3 Server) 1 Max Threads parameter (Communications Inbound Receiver) 1 MaxCommToolbars configuration parameter 1 Maximum Log Size (KB) parameter See Parameters for Application Object Manager and Siebel Developer Web Client Maximum Message Queue parameter See Parameters for Application Object Manager and Siebel Developer Web Client Maximum Tasks parameter (Communications Inbound Receiver) 1 MaxLogKB driver parameter (CTI Connect) 1 MaxLogKB driver parameter (Push Keep Alive) 1 MaxLogKB driver parameter (User-interactive Email) 1 MaxLogKB parameter for Communications Session Manager 1 MaxServices driver parameter (CTI Connect) 1 MediaType special command parameter 1 MenuPosition command parameter described 1 menu configuration 1 MergeCall command (CTI Connect) 1 Meridian switch See Specifying Extensions for Telesets Message Body field, for template items 1 Messaging Recipient business object 1 , 2 Microsoft Outlook and activity records for Send Email 1 and Collaborative Data Object (CDO) 1 and IPM.Note.Siebel email form 1 using for Send Email 1 middleware/switch combinations 1 MIME encoding for saved sent messages 1 MIME, RFC for 1 modem commands 1 Modem Dial String driver parameter (Modem-based TAP Paging) 1 Modem Hangup String driver parameter (Modem-based TAP Paging) 1 Modem Init String driver parameter (Modem-based TAP Paging) 1 Modem Port driver parameter (Modem-based TAP Paging) 1 Modem Reset String driver parameter (Modem-based TAP Paging) 1 Modem Restore String driver parameter (Modem-based TAP Paging) 1 Modem-based TAP Paging driver described 1 parameters for 1 MultiActiveCmdIcon command parameter 1 Multichannel configuration A 1 multichannelA.def file 1 MultiLog event response parameter 1 multiple-organization support Multipurpose Internet Mail Extension MultiTenancy configuration parameter 1 , 2 multivalue field type 1 MultiView event response parameter 1 My Outbound Request Overview view 1 My Outbound Requests view 1 My Profiles view described 1 visibility 1 My Templates view 1 NName field, for templates 1 NetCallPort driver parameter (CTI Connect) 1 NetworkType driver parameter (CTI Connect) 1 nonreal-time work item 1 Nortel Meridian switch extensions for 1 specifying for CTI Connect 1 Notes See Configuring Client-Side Integration for Send Email notes.ini file 1 Notify Event Handling Finished method, Communications Session Manager business service 1 NotifyEventHandlerBlocking method, for CTIService object type 1 NotifyEventHandlingFinished method (service handle) 1 Number, keyword in telephone number macro 1 numeric range, for phone numbers 1 OObject field for templates 1 Obtain UI Focus method, Communications Client business service 1 OFFER_MEDIA, List of Values type 1 On Hold, status for server requests 1 OnEditControl command parameter 1 OnField command data parameter 1 Only Send Preference field, for communication requests 1 OpenView event response parameter 1 Order event handler parameter 1 organization visibility 1 organizations Original_Msg.txt file 1 Outbound Communications Manager business service 1 , 2 outbound predictive dialer campaign call simulation 1 Outbound Request Overview view 1 , 2 OutlookForm parameter in .cfg file 1 overriding driver parameters 1 Ppage, sending 1 PageURL special command parameter 1 paging, communications driver for 1 Param command data parameter 1 parameter fields macro expansion in 1 types for drivers 1 types for events and commands 1 parameters for command data 1 for commands 1 configuration 1 for CTI Connect commands 1 for event handlers 1 for event logs 1 for event responses 1 for special commands 1 specifying for command data 1 specifying for commands 1 , 2 , 3 specifying for event handlers 1 specifying for event logs 1 specifying for event responses 1 , 2 for User-Interactive Email commands 1 ParentWorkItemID work item attribute 1 Parse Embedded Messages driver parameter (Internet SMTP/POP3 Server) 1 , 2 Password driver parameter (FTP) 1 Pause Work Item button 1 PBX switch 1 personalization 1 phone numbers Caller ID for incoming 1 keywords for dialing filters 1 keywords for part of number 1 PhoneNumber command parameter (CTI Connect) 1 PhoneTypeLookup, keyword in telephone number macro 1 picture files, and HTML messages 1 PollingInterval driver parameter (Internet SMTP/POP3 Server) 1 POP3 Account Name driver parameter (Internet SMTP/POP3 Server) 1 POP3 Account Password driver parameter (Internet SMTP/POP3 Server) 1 POP3 Server driver parameter (Internet SMTP/POP3 Server) 1 POP3 Server Port driver parameter (Internet SMTP/POP3 Server) 1 POP3 servers and Internet SMTP/POP3 Server driver 1 POP3 Timeout driver parameter (Internet SMTP/POP3 Server) 1 POP3, RFC for 1 Port driver parameter (FTP) 1 Position DN, for Nortel Meridian switch See Specifying Extensions for Telesets positions, for users 1 PreferenceLoginCmd configuration parameter 1 , 2 PreferenceLogoutCmd configuration parameter 1 , 2 preferences, for users 1 Preferred Communications field, for employees or contacts 1 Primary DN, for Nortel Meridian switch See Specifying Extensions for Telesets Primary Phone Field user property 1 , 2 Priority driver parameter (Internet SMTP/POP3 Server) 1 Process If Loopback Detected driver parameter (Internet SMTP/POP3 Server) 1 Processed Email Directory driver parameter (Internet SMTP/POP3 Server) 1 Processing, status for communication requests 1 Profile command parameter 1 Profile event handler parameter 1 ProfileName work item attribute 1 profiles creating 1 creating for personal use 1 overview 1 Public check box, for templates 1 , 2 Push Keep Alive driver parameters for 1 usage 1 Push Keep Alive driver, described 1 PushKeepAliveTimer driver parameter (Push Keep Alive) 1 QQueryAfterAnswer event response parameter 1 QueryBusComp event response parameter 1 QueryBusComp2 event response parameter 1 QueryBusObj event response parameter 1 QueryFields event response parameter 1 QueryFields2 event response parameter 1 QuerySpec event log parameter 1 QuerySpec event response parameter 1 QuerySpec2 event response parameter 1 Queued, status for server requests 1 Rreason codes configuring List of Values type 1 Reason special command parameter 1 REASON_COD, List of Values type 1 Receive Screen Pop, communications preference 1 Recipient Email Address Field user property 1 , 2 Recipient Fax Address Field user property 1 , 2 Recipient First Name Field user property 1 Recipient Group field for communication requests 1 configuring 1 for templates 1 recipient groups predefined 1 understanding 1 Recipient Id Field user property 1 Recipient Last Name Field user property 1 Recipient Pager Address Field user property 1 Recipient Preferred Medium Field user property 1 , 2 Recipient Sources applet, configuring 1 recipients for Send Email/Fax 1 Release Log Handle parameter See Parameters for Application Object Manager and Siebel Developer Web Client Release Work Item button 1 Release Work Item by Activity ID method, Communications Session Manager business service 1 Release Work Item method, Communications Session Manager business service 1 ReleaseCall command (CTI Connect) 1 ReleaseEmailWork command (User-interactive Email) 1 ReleaseISCDriverInstance method (driver handle) 1 ReleaseISCServiceInstance method (service handle) 1 ReleaseLogHandle driver parameter (CTI Connect) 1 ReleaseLogHandle driver parameter (Push Keep Alive) 1 ReleaseLogHandle driver parameter (User-interactive Email) 1 ReleaseLogHandle parameter for Communications Session Manager 1 ReleaseWorkitem method (service handle) 1 Remain on Same View After Send (Cancel), communications preference 1 RemoveField method, for CTIData object type 1 Reply-To Address driver parameter (Internet SMTP/POP3 Server) 1 Reports view 1 reports, generating for call center 1 Request # field, for communication requests 1 Request Timeout parameter See Parameters for Application Object Manager and Siebel Developer Web Client RequestCommandEventList method (driver handle) 1 RequestMediaTypeList method (driver handle) 1 RequestServer configuration parameter 1 , 2 RequestService method (driver handle) 1 RequiredField command data parameter 1 Reset Active Session Count command 1 ResetEmailState command (User-interactive Email) 1 ResetState command (CTI Connect) 1 Response event handler parameter 1 responsibilities adding agents by 1 and multitenancy 1 and profiles 1 RestoreScreenOnWorkResumed configuration parameter 1 Resume Work Item button 1 Resume Work Item method, Communications Session Manager business service 1 ResumeEmailWork command (User-interactive Email) 1 Retrieve Call button 1 RetrieveCall command (CTI Connect) 1 Return Attachments driver parameter (Internet SMTP/POP3 Server) 1 RevokeQueuedWorkItem method (service handle) 1 RFC for MIME 1 for POP3 1 for SMTP 1 RightFax See Configuring Nonjoined Generic Recipients See Configuring Additional Recipient Groups and Recipient Sources Applets RouteCall command (CTI Connect) 1 RouteID special command parameter 1 runtime events 1 SS_COMM_REQ_SRC table 1 S_USER table 1 Sample Database 1 Save Sent Messages driver parameter (Internet SMTP/POP3 Server) 1 SCCommandFlag constant 1 SCCommandTypeEx constant 1 SCErrorCode constant 1 SCObjectProperty constant 1 Script command parameter 1 Script event response parameter 1 ScriptParam command data parameter 1 ScriptParam event response parameter 1 SCWorkItemMode constant 1 SelectApplet command data parameter 1 SelectBusComp command data parameter 1 SelectBusObj command data parameter 1 SelectDN commands (CTI Connect) 1 SelectDN driver parameter (CTI Connect) 1 SelectParam command data parameter 1 SelectQuerySpec command data parameter 1 SelectTitle command data parameter 1 Send Communication method, Communications Client business service 1 Send Email command configuring 1 configuring default templates for 1 configuring generic recipients for 1 Send Fax command configuring 1 configuring generic recipients for 1 using 1 Send Message method, Outbound Communications Manager business service 1 Send Page command configuring 1 using 1 Send Screen Pop, communications preference 1 Send SMTP Message method, Outbound Communications Manager business service 1 sending fax 1 sending page 1 Sent Email Directory driver parameter (Internet SMTP/POP3 Server) 1 Sequence field, for template items 1 Server Request Broker server component 1 , 2 , 3 , 4 , 5 , 6 Server Request Processor server component 1 , 2 , 3 , 4 , 5 , 6 server requests, status settings for 1 service handle See Handles for Adaptive Communications Service:ACDDNList driver parameter (CTI Connect) 1 Service:AutoLogout driver parameter (CTI Connect) 1 , 2 Service:DNList driver parameter (CTI Connect) 1 Service:HandleRouteRequest driver parameter (CTI Connect) 1 Service:HasKeyName driver parameters (CTI Connect) 1 Service:IsQueueRequired driver parameter (CTI Connect) 1 , 2 , 3 Service:IsSiemens driver parameter (CTI Connect) 1 Service:SelectDN driver parameter (CTI Connect) 1 Service:ServiceLogFile driver parameter (CTI Connect) 1 Service:Use1StepTransfer driver parameter (CTI Connect) 1 ServiceLogFile driver parameter (CTI Connect) 1 ServiceMethod command parameter 1 ServiceMethod event log parameter 1 ServiceMethod event response parameter 1 , 2 ServiceParam command data parameter 1 ServiceParam event log parameter 1 ServiceParam event response parameter 1 , 2 services, business See Using Business Services with Communications Server Set Work Item Attributes method, Communications Session Manager business service 1 SetAgentWorkMode commands (CTI Connect) 1 SetFieldValue method, for CTIData object type 1 Shell UI Update method, Communications Client business service 1 ShortDescription event attribute 1 Show Status Text method, Communications Client business service 1 ShowStatusText method (client handle) 1 Siebel business services 1 Siebel Communications Server architecture 1 Siebel CTI and Communications Server 1 Siebel CTI Connect about 1 command parameters 1 commands 1 documentation for 1 events 1 installation for server components 1 limitations with Nortel Meridian switch 1 software requirements for 1 Siebel CTI Connect driver, described 1 Siebel Email Response and Communications Server 1 and User-Interactive Email driver 1 Siebel Enterprise Server 1 , 2 Siebel File System and files for template items 1 and literature for template items 1 and template items 1 Siebel Gateway Name Server 1 , 2 Siebel Marketing and FTP communications driver 1 Siebel Memo email form, for Lotus Notes 1 Siebel Personalization 1 Siebel Sample Database 1 Siebel Server driver parameter (FTP) 1 Siebel Server driver parameter (Internet SMTP/POP3 Server) 1 , 2 Siebel Server driver parameter (Modem-based TAP Paging) 1 Siebel Server Load Balancing 1 Siebel SmartScript displaying communications parameter data in 1 invoking from event response 1 parameters for 1 using with Communications Server 1 Siebel Tools configuring communications toolbar 1 configuring fax integration 1 configuring Recipient Sources applet 1 Siebel Universal Queuing and Communications Server 1 and User-Interactive Email driver 1 and User-interactive Email driver 1 Siebel Workflow and Communications Server 1 Siebel/Lotus Form component parameter 1 Siebel/Lotus Form, communications preference 1 Siebel/Outlook Form component parameter 1 Siebel/Outlook Form, communications preference 1 Siebel7Email.nsf file 1 SiebelChannelProfile event attribute 1 SiebelChannelType event attribute 1 SiebelChannelTypeString event attribute 1 SiebelDriverEventName event attribute 1 SiebelDriverNotifyWhenDone event attribute 1 SiebelEmaildbg.log file 1 SiebelExtMailClientAttDir parameter in .cfg file 1 SIEBELFORMPATH variable 1 SiebelLongEmailBody.htm file 1 , 2 SiebelLongEmailBody.txt file 1 , 2 siebelmail.log file 1 SiebelWorkItemID event attribute 1 Siemens Hicom 300E switch extensions for 1 specifying for CTI Connect 1 SimNewEmailWork command (User-interactive Email) 1 simple templates Simulate Communication parameter See Parameters for Application Object Manager and Siebel Developer Web Client Simulate driver parameter (CTI Connect) 1 Simulate driver parameter (User-interactive Email) 1 SimulateCall command (CTI Connect) 1 SingleField event response parameter 1 SingleLog event response parameter 1 SingleView event response parameter 1 SmartScript See Event Responses SmartScript event response parameter 1 SMTP Account Name driver parameter (Internet SMTP/POP3 Server) 1 SMTP Account Password driver parameter (Internet SMTP/POP3 Server) 1 SMTP Backup Account Name driver parameter (Internet SMTP/POP3 Server) 1 SMTP Backup Account Password driver parameter (Internet SMTP/POP3 Server) 1 SMTP Backup Server driver parameter (Internet SMTP/POP3 Server) 1 SMTP Backup Server Port driver parameter (Internet SMTP/POP3 Server) 1 SMTP Server driver parameter (Internet SMTP/POP3 Server) 1 SMTP Server Name parameter (Communications Inbound Receiver) 1 SMTP Server Port driver parameter (Internet SMTP/POP3 Server) 1 SMTP Server Port parameter (Communications Inbound Receiver) 1 SMTP servers and Internet SMTP/POP3 Server driver 1 SMTP Timeout driver parameter (Internet SMTP/POP3 Server) 1 SMTP, RFC for 1 Sound File, communications preference 1 special commands described 1 parameters for 1 special events 1 special fields (macros), using with parameter values 1 standard DN, specifying for all switches 1 , 2 Standard Extension, communications preference 1 Start Time field, for communication requests 1 Status field, for communication requests 1 Status Message field, for communication requests 1 status settings for communication requests 1 for server requests 1 SubCommand_N command parameter 1 subcommands, creating 1 Subject field, for templates 1 , 2 Submit Profile Changes command 1 , 2 Submit Request command 1 Submit Request method, Outbound Communications Manager business service 1 Submit Response Group Changes command 1 , 2 Submitted, status for communication requests 1 submitting communication requests 1 subrequests, for communication request 1 Substitute Values field, for template items 1 Substitution Field user property 1 Substitutions list for template 1 Success, status for server requests 1 Suspend Work Item method, Communications Session Manager business service 1 SuspendEmailWork command (User-interactive Email) 1 SuspendWorkitem method (service handle) 1 SWECommand special command parameter 1 SwitchType driver parameter (CTI Connect) 1 TTeleset, communications preference 1 telesets associating with agents 1 specifying 1 Telocator Alphanumeric Protocol (TAP) 1 , 2 template items adding to template 1 copying 1 deleting 1 fields for 1 Template Type field, for templates 1 templates adding template items 1 advanced, about 1 advanced, creating 1 configuring List of Values type for channel type 1 copying 1 creating 1 deleting 1 fields for 1 MIME multipart/alternative for template items 1 , 2 simple, about 1 simple, creating 1 visibility 1 Test Engine, for communications drivers 1 Text field, for templates 1 , 2 text file, for template item 1 Text Input Field 1 text/html encoding driver parameter (Internet SMTP/POP3 Server) 1 text/plain encoding driver parameter (Internet SMTP/POP3 Server) 1 texthtmlpartspecifier.htm file 1 textplainpartspecifier.txt file 1 Title command parameter described 1 menu configuration 1 ToggleForward command (CTI Connect) 1 toolbar item object definitions 1 toolbar, communications See About Communications Toolbar Configuration ToolTips, for communications toolbar commands 1 TrackingID command parameter (CTI Connect) 1 TrackingID command parameter (User-interactive Email) 1 Transfer Multiple LOV Popup Applet 1 , 2 TransferCmd special command parameter 1 TransferComplete command (CTI Connect) 1 TransferInit command (CTI Connect) 1 TransferMute command (CTI Connect) 1 Uuagent.cfg file 1 UnHoldCall command (CTI Connect) 1 Unicode and Adaptive Communications API 1 and Captaris RightFax 1 Universal Agent responsibility 1 UpdateChannelStatusTable configuration parameter and All Channel Items view 1 described 1 UpdateObjectInformation method (client handle) 1 Upon Sending Messages Generate, communications preference 1 UQConfigurationName configuration parameter 1 UQWorkItemID work item attribute 1 URL creating new window for 1 for starting Siebel application 1 and template item 1 Use EHLO driver parameter (Internet SMTP/POP3 Server) 1 Use1StepTransfer driver parameter (CTI Connect) 1 UseCtxData event response parameter 1 User Preferences screen 1 user properties Default Bookmark View 1 Primary Phone Field 1 Recipient Email Address Field 1 , 2 Recipient Fax Address Field 1 , 2 Recipient First Name Field 1 Recipient Id Field 1 Recipient Last Name Field 1 Recipient Pager Address Field 1 Recipient Preferred Medium Field 1 , 2 Substitution Field 1 User-Interactive Email driver command parameters 1 commands 1 events 1 User-interactive Email driver and Siebel Email Response 1 described 1 parameters for 1 and Siebel Universal Queuing 1 Username driver parameter (FTP) 1 VView command parameter 1 View special command parameter 1 View Work Item menu command 1 ViewBookmark work item attribute 1 views, for communications administration See About Communications Configuration Data visibility My Profiles view 1 for organization 1 for templates 1 voice.gif file 1 WWebServer parameter, CommOutboundMgr server component 1 , 2 wildcard characters 1 Work Item Released method, Communications Client business service 1 Work Item Released method, Communications Session Manager business service 1 Work Item Resumed method, Communications Client business service 1 Work Item Resumed method, Communications Session Manager business service 1 Work Item Started method, Communications Client business service 1 Work Item Started method, Communications Session Manager business service 1 Work Item Suspended method, Communications Client business service 1 Work Item Suspended method, Communications Session Manager business service 1 work items attributes for 1 nonreal-time 1 Work Items list 1 work modes (CTI Connect) AgentAfterCallWork 1 AgentBusy 1 AgentNotReady 1 AgentOtherWork 1 AgentReady 1 WorkDuration work item attribute 1 WorkItemID special command parameter 1 WorkItemID work item attribute 1 WorkItemReleased method (client handle) 1 WorkItemStarted method (client handle) 1 WorkObject event response parameter 1 , 2 WorkObjectID work item attribute 1 WorkStartTime work item attribute 1 WorkState work item attribute 1 WorkTrackingObj command data parameter 1 , 2 |
Siebel Communications Server Administration Guide |