|Bookshelf Home | Contents | Index | PDF|
Siebel VB and Siebel eScript scripts that you used with Siebel CTI release 6.x can still be used with the current version of Siebel Communications Server to extend your CTI-enabled Siebel applications using the Siebel client.
NOTE: Scripts that support the objects and methods described in this chapter should not also attempt to support new release 7.x Communications Server functionality. In general, it is recommended to use release 7.x scripting capabilities, such as those described in Integrating with Siebel Scripting Languages.
All release 6.x Siebel CTI methods are exposed and can be called with any applicable parameters. All release 6.x data fields (such as ANI, DNIS, and so on) are accessible. A Siebel VB or Siebel eScript script can be invoked on any communications event for a CTI driver (call incoming, disconnected, and so on).
The CTI-related objects and interfaces are supported only by Siebel VB or Siebel eScript. The main purpose of such interfaces is to allow communications event handling (such as screen-pop logic). But the interface can also be used to take complete control of the CTI technology. CTI objects can be used to obtain information about the current call, to intercept communications events and perform the necessary handling, or to control calls (make calls, transfer calls, and so on).
NOTE: Define scripts that work with Siebel CTI in the general section of the application object, where they will be compiled into the repository (.srf) file for the Siebel Application Object Manager (for the Siebel Web Client). Siebel CTI data objects and methods are for the active call object.
|Siebel Communications Server Administration Guide|