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Table 77 lists and describes User-interactive Email events that Siebel Communications Server may receive. Events listed may be referenced as device events in communications configurations with which profiles for the User-Interactive Email driver are associated.
The attributes received with an email event are determined by the workflow process for Siebel Email Response. The workflow can be extended to pass other attributes to Siebel Universal Queuing, which in turn passes them to the agent's communications toolbar as event attributes. The following attributes must be passed to the workflow process for submission to Siebel Universal Queuing:
The fixed work item attributes received for any work item are described in Work Item Attributes.
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