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Each recipient group specifies a source business object, called the recipient source—such as Opportunity, Account, Action, Internal Division, and so on. The recipient group also specifies a recipient group business component, which must be a direct child of the primary business component for the recipient source business object.
The actual recipients for a communication request come from the recipient group business component, such as Contact, Employee, and so on. The link between the primary and child business components defines these recipients. For example:
Recipient groups directly determine actual recipients only for outbound communication requests. For advanced communications templates, they determine which fields are available to be substituted with Siebel application data when the template is sent to each specific recipient for the request.
NOTE: If you create a new recipient group using a custom business component, and set the Create Activity flag for an advanced template that uses this recipient group, then you must create a System Activity object on the custom business component in order to specify fields that can be logged with activity logging. See also the description of the Create Activity flag in Fields for Templates.
|Siebel Communications Server Administration Guide|