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Several predefined recipient groups, and their underlying business objects and business components, are provided by Siebel Systems. If the predefined recipient groups do not serve all your business needs, you must configure the Siebel application to extend or modify the available recipient groups. For more information, see Configuring Additional Recipient Groups and Recipient Sources Applets.
Table 30 lists predefined recipient groups that users or administrators can choose in the Recipient Group drop-down list in the end-user and administrator views for working with outbound communication requests, or in the end-user and administrator views for working with communications templates (Advanced tab). These recipient groups can also be specified in workflow processes created using Siebel Workflow.
(In the Simple tab of the templates views, the Object drop-down list displays business objects for which a primary business component is defined. These entries are not the same as the recipient groups discussed in this section.)
NOTE: The Recipient Group drop-down list itself (for requests or for advanced templates) contains the most up-to-date list of recipient groups for the standard Siebel applications. The list of recipient groups in Table 30 may not be comprehensive for your Siebel products.
Most of the recipient groups in the Recipient Group drop-down list apply to both requests and advanced templates, but some recipient groups apply only to templates. Recipient groups not applicable to requests display an asterisk (*).
Each recipient group is shown in Table 30, along with the name of the recipient source business object and recipient group business component. In the Administration - Data screen, List of Values view, for type COMM_RECIP_SRC, the Parent LIC column corresponds to the recipient source business object, and the Language-Independent Code column corresponds to the recipient group business component. These elements are described in About Recipient Groups.
|Siebel Communications Server Administration Guide|