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You can configure the telesets in your call center for hoteling, which allows an agent to log in to the Siebel application from any one of a pool of telesets and computers that have been configured for this purpose, and to be able to use voice communications features.
You configure hoteling by associating a teleset with the host name of the computer that is located at the same station as the teleset. Do this in the All Telesets view in the Administration - Communications screen.
For instructions for configuring telesets, see Specifying Telesets.
When you have specified a host name to enable hoteling for a teleset, any agent logging in to the Siebel client on the hoteling computer will use the standard extension of the hoteling teleset that is associated with that computer's host name.
|Siebel Communications Server Administration Guide|