Siebel Communications Server Administration Guide > Configuring Advanced Communications Features >

Configuring Telesets for Hoteling

You can configure the telesets in your call center for hoteling, which allows an agent to log in to the Siebel application from any one of a pool of telesets and computers that have been configured for this purpose, and to be able to use voice communications features.

You configure hoteling by associating a teleset with the host name of the computer that is located at the same station as the teleset. Do this in the All Telesets view in the Administration - Communications screen.

For instructions for configuring telesets, see Specifying Telesets.

When you have specified a host name to enable hoteling for a teleset, any agent logging in to the Siebel client on the hoteling computer will use the standard extension of the hoteling teleset that is associated with that computer's host name.

Siebel Communications Server Administration Guide