This chapter provides information about advanced configuration for communications features (mostly for session communications). It includes the following topics:

• Using Macro Expansion for Character Fields
• Working with Dialing Filters
• Configuring Telesets for Hoteling
• Supporting Multitenancy
• Configuring Communications Log In and Log Out
• Configuring Remote Transfers and Conferences
• Using Device Event to Enhance Screen Pop Performance
• Using Push Keep Alive Driver for Session Connections
• Simulating a Communications Environment
• Using Business Services with Communications Server
• Integrating with Siebel Scripting Languages
• Integrating with Siebel SmartScript
• Integrating with the Customer Dashboard
• Generating Communications Reports
• Viewing Communications Status Data