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The Communications Simulator can help you to understand how Siebel Communications Server works. It allows you, for example, to experiment with event responses such as those that generate screen pops or populate the customer dashboard.
Any changes to communications profiles, configuration parameters, agents, telesets, commands, or events that you make as part of using the Communications Simulator must be made using the applicable communications configuration.
NOTE: The Communications Simulator can simulate CTI voice call-handling only for communications configurations using profiles for the communications driver provided by Siebel Systems to support Intel NetMerge middleware.
|Siebel Communications Server Administration Guide|