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Dialing filters specify a set of phone-number translation rules that are invoked when the Lookup or PhoneTypeLookup keyword is specified in macro-expanded text in a communications command for the voice channel (using Siebel CTI). Dialing filters are defined as configuration parameters in the All Configurations view in the Administration - Communications screen.
The numeric elements in the names of the filter rule parameters are applied by string comparison, from small to large. For example, this means that a dialing filter named DialingFilter.Rule11 will be applied before one named DialingFilter.Rule2. Consequently, use the same number of digits for each rule, according to your total anticipated number of rules. For example, the numeric elements in the filter rules could use a sequence starting with 000, followed by 001, and so on, up to 999.
For CTI implementations supporting multiple call centers, consider the dialing filter requirements among the factors in deciding how to organize your agents in communications configurations. You may decide, for example, to ensure that all agents included in a single configuration are located within a single location for which the same set of dialing filters will apply. For example, this grouping may be defined as a particular call center facility, or a particular locale corresponding to a country code.
For more information about configuration parameters, including DialingFilter.RuleN, see Specifying Parameters for Communications Configurations.
For more information about the Lookup and PhoneTypeLookup keywords, keywords to represent parts of phone numbers, phone-number formatting, and the $DialingRuleMethod macro, see Using Macro Expansion for Character Fields.
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