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Configuring Joined Generic Recipients

To configure joined generic recipients for a business component, specify values for the business component user properties listed as described below. For Service Request and certain other business components, default values are provided.

  • Recipient Id Field N (where N is an integer). A comma-delimited list of three required values, and an optional fourth value, that points to records in the joined business component. This user property is used by the Send Email and Send Fax commands.

    For example, the Service Request Contact joined generic recipient type is defined for the Service Request business component, using the value "Contact Id, Contact, Service Request Contact." The value for this user property includes the following elements:

    • The foreign key field in the parent business component that points to records in the joined business component. In our example, this field is Contact Id, a field in the Service Request business component that corresponds to the Id field in the Contact business component.
    • The joined business component. In our example, this is Contact.
    • The text of the label to appear for this generic recipient in the Recipient field. In our example, this is Service Request Contact.
    • An optional fourth element that identifies the primary key field in the target business component to join to. By default, the field name is assumed to be Id. Include this element in the user property value if the field name is other than Id. (In our example, this element is unnecessary because the Contact business component uses the Id field.)

You can specify multiple joined generic recipients for a business component. That is, you can define the user property Recipient Id Field 1 to specify one joined generic recipient (such as Service Request Contact), Recipient Id Field 2 to specify another recipient (such as Service Request Owner), and so on. The order of the integers in the user property names determines the order in which the joined generic recipients are listed in the Recipient field.

Additional Requirements for Joined Generic Recipients

When you configure joined generic recipients, also consider the following requirements:

  • For Send Email and Send Fax, the user properties of the nonjoined type described in Configuring Nonjoined Generic Recipients must be set in the joined business component—such as in the Contact business component, joined from the Service Request business component.
  • The joined business component, such as Contact, must belong to the Messaging Recipient business object. (The Contact and Employee business components already belong to this business object.)
  • If a business component has user properties defined to specify both nonjoined and joined generic recipients, the joined recipients take precedence.
  • If any user property definitions of Recipient Id Field N are specified as inactive in Siebel Tools, then all such definitions with higher numbers are also inactive.
Siebel Communications Server Administration Guide