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This section describes special commands, which are available for any communications configuration and are independent of the communications driver. Special commands can be specified as device commands in commands.
For more information about defining commands, see Commands.
The communications driver does not receive these commands and so does not pass them to a system such as CTI middleware, as with many other device commands you specify. Some special commands may, however, require another module such as Siebel Universal Queuing.
Each special command allows attachment of any user-defined key/value pair to the work item. Within the communications configuration, these key/value pairs are represented by event or command parameters and the associated parameter values.
Commands in which special commands are specified as device commands support the event and command parameters documented in Configuring Events and Commands. In your command definitions, you can specify custom subparameters for command parameters of type Group.
The special commands starting with "@UQ" are applicable only to Siebel implementations using Siebel Universal Queuing. These special commands invoke methods of business services for Siebel Universal Queuing. Command examples can be found in the sample configurations provided by Siebel Systems. For information about Siebel Universal Queuing business services, see Siebel Universal Queuing Administration Guide.
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