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Putting Siebel Communications Server into Production

The task described in this section is a step in Process of Configuring Communications Server. This section describes how to transfer your communications settings from the test environment to the production environment.

To put Siebel Communications Server into production

  1. Follow instructions for transferring your Siebel application from the test environment to the production environment. For details, see the Siebel Installation Guide for the operating system you are using
  2. Configure all production instances of Siebel Server components for Communications Server, as noted in Setting Up Your Siebel Server Software.
  3. Verify your communications configuration data in the production environment.

    For example, you may need to modify any communications configuration parameter values appropriately for a production environment.

  4. Provide your end users with instructions for the following activities, as appropriate for your implementation and for the particular types of users:
    • Starting the Siebel client. For example, this can include providing the users with the URL for a Siebel Call Center Application Object Manager that is configured to provide access to communications functionality.
    • Accessing the Online Help.
    • Setting communications preferences in the User Preferences screen.
    • Using user interface controls such as the communications toolbar, Communications submenu commands, or the Communications screen to perform communications-related tasks.
    • Creating outbound communications templates for personal or public use.

      Most templates are created by advanced users, especially those for public use.

    • Creating communications profiles for personal use with the Send Email or Send Fax command.

      Most profiles are created by administrators. By default, end user responsibilities do not include the My Profiles view.

    • Creating and submitting outbound communication requests.

      For information on these tasks, see:

    • Communications Operations for End Users
    • Configuring Communications Templates
    • Defining Outbound Communication Requests

      Also see documentation for related Siebel products such as Siebel Universal Queuing, Siebel Email Response, and so on.

Siebel Communications Server Administration Guide