This chapter provides information about end-user operations relating to communications capabilities. It includes the following topics:
Most of the tasks described in this chapter are typically performed by end users such as call center agents who are primary users of communications features. These tasks may also be performed by users such as call center managers or communications administrators.
NOTE: End users are not expected to directly use this guide. Your Siebel application implementation may differ from what is described in this chapter. This chapter contains references to administration topics that relate to the end-user operations described here. Configuring Communications Templates and Defining Outbound Communication Requests contain additional tasks that may be performed by end users.