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When you use the Send commands, you can specify communications templates to provide content, into which Siebel field data may be substituted. Alternatively, you can enter text or (for email or fax) attachments directly. The templates may have been created for you, or you can create your own templates.
When you use the Send Email (with the native Siebel email client) or Send Fax commands, you can specify a profile to indicate who is sending the message. The profile may have been created for your individual use or for group use, and typically includes your own email address or another email address as the sender. Alternatively, you (end user) may be allowed to create your own profiles. Among the profiles available to you, you can specify a default profile as a user preference.
NOTE: When you use the Send Email command, information about the email, such as recipients for To/CC/Bcc fields, is stored as an activity in the extension table S_EVT_MAIL. The base table for this extension table is S_EVT_ACT.
Communications sent from the Siebel Web Client are processed immediately. Communications for email or fax channels sent from the Siebel Mobile Web Client, while you are connected to the local database and disconnected from the enterprise database, are saved until you synchronize. They are then processed for delivery by the Communications Outbound Manager server component.
For information about creating your own templates, see Configuring Communications Templates.
For information about creating your own profiles for email or fax, see Creating Communications Profiles for Personal Use. For information about specifying communications preferences for the Send commands, such as a preferred default profile, see Setting Communications User Preferences.
|Siebel Communications Server Administration Guide|