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Siebel Communications Server Administration Guide > Configuring Advanced Communications Features > Using Business Services with Communications Server > Invoking Communications Server Business Service MethodsSiebel Communications Server includes two business services that support session communications for agents:
The first two of these business services work together, and may be run on the Application Object Manager supporting instances of the Siebel Web Client. They run together with the channel manager, depending on how you have deployed interactive session communications. For more information, see Enabling Session Communications and Simulation. Siebel Communications Server includes one business service that supports outbound communications:
Methods of Communications Server business services can be invoked from outside Communications Server. You can invoke a method from an applet, a script, a workflow, or another business service, or invoke it in some other way. Siebel Workflow and scripts for Siebel VB or Siebel eScript can invoke Communications Server business services. For detailed information about Communications Server business services, methods, and arguments, see Communications Server Business Services. |
Siebel Communications Server Administration Guide |