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Siebel Communications Server Administration Guide > Configuring Events and Commands > About Events and CommandsYou can customize the way Siebel Communications Server operates for functions supported by the Communications Session Manager server component: NOTE: Communications events and commands apply only to communications involving interactive drivers that control communications toolbar functionality, such as for voice and email channels.
You can customize event or command definitions—for example, to attach different types of data to incoming, outgoing, or transferred communications work items. For an overview of communications configuration data, see About Communications Configuration Data. For information about how to use views in the Administration - Communications screen to modify events and commands, see Defining Communications Commands and Defining Communications Events. |
Siebel Communications Server Administration Guide |