Siebel Communications Server Administration Guide > Defining Outbound Communication Requests > About Outbound Communication Requests >
Siebel Views for Working with Outbound Communication Requests
End users can create and submit communication requests in these views in the Communications screen:
- My Outbound Requests
- My Outbound Request Overview
Administrators can create and submit communication requests in these views in the Administration - Communications screen:
- All Outbound Requests
- Outbound Request Overview
End users see only the requests they have created. Administrators see all requests.
NOTE: Procedures in this section assume a non administrator user, using the My Outbound Requests and My Outbound Request Overview views in the Communications screen.