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When communications are enabled for a user, the Communications submenu is displayed in the Tools application-level menu. The Communications submenu is configured using commands defined in the communications configuration.
Like the communications toolbar, the exact content of the Communications submenu varies according to the communications configuration you are using. All the sample communications configurations provided by Siebel Systems contain definitions to configure the Communications submenu.
The applet-level menu, which is accessed at the top of each applet, below the applet name, is generally available in the Siebel client. When session communications are enabled, communications-related items are added to it, according to the commands defined for the communications configuration.
|Siebel Communications Server Administration Guide|