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List of Values Types for Channel Type

This section identifies List of Values types for specifying the channel type for communications drivers, templates, and outbound communication requests.

List of Values Type for Channel for Communications Drivers and Siebel Universal Queuing

If the available communications channel types do not meet your needs for your communications drivers and for Siebel Universal Queuing, and you want to add or modify channels, you must add or modify records to include the values you require. The applicable List of Values type is COMM_MEDIA_TYPE. The Parent LIC value depends on the context:

• For values to be displayed only in the Channel Type field in the Communications Drivers applet (in the Communications Drivers and Profiles view in the Administration - Communications screen), Parent LIC is set to COMM.
• For values to be displayed only in the Channel Type field in the Channels applet (in the Channels view in the Administration - UQ screen), Parent LIC is set to UQ.
• For values to be displayed both in the Channel Type field in the Communications Drivers applet and in the Channel Type field in the Channels applet (in the Channels view in the Administration - UQ screen), Parent LIC is set to COMMON.

For more information about defining drivers, see Configuring Communications Drivers and Profiles.

For more information about Siebel Universal Queuing, see Siebel Universal Queuing Administration Guide.

List of Values Type for Channel for Templates and Requests

If the available channel types do not meet your needs for your communications templates and outbound communication requests, you must add or modify records to include the values you require. The applicable List of Values type is OFFER_MEDIA. The applicable Parent LIC value is Package.

Such LOV records are used for:

• The Channel Type field in the All Templates view (Administration - Communications screen) and the My Templates view (Communications screen)
• The Default Preferences check box in the All Outbound Requests and Outbound Request Overview views (Administration - Communications screen) and the My Outbound Requests and My Outbound Request Overview views (Communications screen)

For more information about defining templates, see Configuring Communications Templates. For more information about defining communication requests, see Defining Outbound Communication Requests.