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In order for users to be able to use either Lotus Notes or Microsoft Outlook for the Send Email command, Siebel-customized files described in this section must be copied to designated locations on server or client machines, and applicable email forms must be made available to your users.
For each of these email client programs, an email form is installed which has been set up for use with Siebel Business Applications. Initiating an email message from the form invokes a script that interacts with the Siebel application. The script updates the activity record for the email message and generates attachment records for this activity record, based on any email attachment files. If the email is canceled, the activity is deleted.
The Notes or Outlook form you install in this section is later specified for use for all users or for individual users, as described in Overview of Completing Email Client Configuration.
You install Siebel7Email.nsf from this location. This database file supports only ENU (U.S. English) in the user interface. However, error messages reflect the currently deployed supported language, if you choose to use this file in deployments other than ENU.
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