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If the Send Email command is configured to generate activity records, then when a Siebel user sends an email message using Lotus Notes or Microsoft Outlook, email attachment files are used to create attachment records for this activity record. A temporary storage directory must be defined to facilitate transferring attachments in this manner.
When the email message is sent, the email form invokes a script, which in turn invokes a Siebel business service method that transfers the files from this attachments directory to the Siebel Server and deletes the files from this directory.
The attachments directory is typically (but not necessarily) located on the Siebel Server machine. For users on the Siebel Mobile Web Client who will use Lotus Notes or Microsoft Outlook for the Send Email command while disconnected from the network, an attachments directory on each local client must be specified.
The attachments directory you configure in this section is later specified for use for all users or for individual users, as described in Overview of Completing Email Client Configuration.
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