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An end user can access communications simulation using any of the Siebel clients, depending on how simulation is enabled. Users commonly access simulation in the Siebel Mobile Web Client, using the Sample Database.
For information about enabling session communications, which is a prerequisite for communications simulation, see Prerequisites for Enabling Session Communications.
For information about end-user operations using communications simulation, see Simulating a Communications Environment.
Enabling communications simulation as described in this section automatically sets the value of the Simulate driver parameter to TRUE, in the memory for each agent session, for all profiles for interactive communications drivers.
To specify communications simulation for users, administrators or agents that follow the procedures in this section do not need to explicitly set the value of the Simulate driver parameter to TRUE for communications drivers or profiles.
If you are implementing a custom communications driver developed using the Adaptive Communications API, if you define a driver parameter Simulate to support communications simulation, enabling simulation as described in this section can also apply to this driver. Otherwise, do not define a parameter with this name.
An agent can enable communications simulation in the Demo versions of the Siebel applications, which use the Siebel Mobile Web Client with the Sample Database, by including the command-line option /ctsim at the end of the command line, such as in the application shortcut. Any of the Siebel Business Applications can support this command-line option.
An agent can enable communications simulation in the Demo version of the Siebel applications, which use the Siebel Mobile Web Client with the Sample Database, by setting the following parameters in the [Communication] section of the application's configuration file, such as uagent.cfg for Siebel Call Center:
Users can access communications simulation from the Siebel Web Client by connecting the Web browser to an Applications Object Manager for which an administrator has activated simulation by setting server component parameter values. You can use this method of enabling simulation to provide a training environment for your contact-center agents.
As described in Parameters for Application Object Manager and Siebel Developer Web Client, the CommSimulate parameter activates the Communications Simulator, and the CommEnable parameter activates the communications toolbar.
|Siebel Communications Server Administration Guide|