Bookshelf v7.8: Recommended High Availability Techniques for Specific Services

The three high availability techniques that Siebel Systems supports are server clustering, load balancing, and resilient processing. Table 9 lists the recommended high availability technique for specific Siebel Enterprise deployment services:

Table 9. High-Availability Support Matrix for Siebel Components
Component	Clustering	Load Balancing	Resilient Processing
Gateway Name Server database (siebns.dat)	Preferred
Application Object Managers	Supported	Preferred
Communications Manager	Supported		Preferred
Dynamic Assignment	Preferred
Siebel Configurator	Supported	Preferred. Uses its own load balancing method
Document Server	Supported1		Preferred
Pricer	Supported		Preferred
EAI (adapters and connectors)	Supported	Preferred, whenever possible2	Supported
EAI Object Manager	Supported	Preferred
Field Service	Supported		Preferred
File System Manager	Supported		Preferred
Interactive Assignment	Supported		Preferred
MQ Series Receiver	Preferred
Replication Agent	Preferred
SAP BAPI Integration	Preferred
SAP IDOC Receiver	Preferred
SAP IDOC Receiver for MQ	Preferred
Server Request Broker	Supported		Preferred
Server Request Processor	Supported		Preferred
Siebel File System	Supported
Siebel Marketing	Supported		Preferred
Siebel Remote	Preferred
Workflow Monitor	Preferred
Workflow Process Manager	Supported		Preferred

1 Supported as long as Microsoft Office has been installed on all clustered nodes. This is particularly helpful in smaller deployments.

2 There are so many different types of EAI deployments that providing a single, standardized recommendation is not practical. For information about the best approach for your deployment, consult Siebel Expert Services.