Before you begin an integration project, identify your integration needs. Siebel Business Applications need to interact with external systems to provide an integrated view of your information. You may have data in a variety of applications, such as back-office solutions for order fulfillment, manufacturing, or accounting; e-commerce applications such as Web storefronts; and help desk applications.

This chapter consists of the following topics:

• About the Options for Your Integration
• About Designing Your Application Integration Project
• About Usage Models
• About Exchanging Data with Siebel Applications