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Following Up with the Customer about a Fraud Alert (End User)

End users should establish contact with the customer. Your company may have a business rule that determines how many times end users should attempt to contact the customer.

If repeated attempts to contact the customer fail, end users may need to disconnect the customer's service. Your company can configure Siebel Energy to send a message to this effect to the back-office system. Workflow Manager or a VB script might be used for this configuration.