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Changing Fraud Thresholds in Siebel Energy (End User)
End users can change thresholds in the fraud profile, if necessary. For example, if a breach of a credit threshold generated the fraud alert, the customer can request a higher threshold. If this is granted, it may cancel the fraud alert.
To change a fraud threshold
- Navigate to the Fraud Management screen.
- In a record of the Fraud Alerts list, click the Account Name hyperlink.
- In the Fraud Account Profile form, change one or more of the fields.
For information about the fields in the Fraud Account Profile form, see Profiles in Siebel Energy.