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Additional End-User Tasks for Fraud Management in Siebel Energy

For descriptions of other procedures related to fraud management, see the Siebel Bookshelf.

Disconnecting Service

End users can disconnect a customer's service, if necessary, based on the nature of the alert, a discussion with the customer, failure to contact the customer, or your company's policy. Depending on the severity of the alert, part or all of the customer's services may already have been disconnected by the back-office system.

If your company has configured the Fraud Activities types to include Service Disconnect, end users can add this activity to a fraud alert. Otherwise, for information about disconnecting a service, see Siebel Order Management Guide Addendum for Industry Applications.