Siebel Consumer Goods Handheld Guide > Application Administration >

Performing a Signature Audit in Siebel Pharma Handheld

The Siebel administrator is typically assigned responsibility for checking the validity of signatures recorded electronically. This is done using the Verify button in the Signature Audit Administration view. For more information about the logic behind the Verify button, see Validation Logic of the Sign and Submit Buttons in Siebel Pharma Handheld.

As the samples administrator, you should check Signature Audit Administration regularly and perform signature capture verification to make sure that signatures collected from each contact are consistent.

Users may see an error message if Signature Audit Administration tasks are performed on a desktop computer running multiple versions of Siebel Pharma. Make sure that only the latest version of Siebel Pharma is running, and uninstall all previous versions.

To verify signatures

1. From the application-level menu, select Navigate > Site Map > Samples Administration > Signature Audit Administration.
2. In the Sample Signatures list, create a query.
3. Visually compare the signatures for consistency.

Contact names are retained even if the Contact record is deleted. If a Contact record is deleted from Navigate > Site Map > User Administration > Persons, the contact name is removed from all applets with reference to that contact's name in the S_CONTACT table. Therefore, if the Contact Id is deleted from the S_ACT_SIGN table, the last name and first name fields appear empty in the Sample Signature form in the Signature Audit Administration view.

However, the Contact Full name is not affected by deleting a contact record because it is stored in a text field in the same table. In the Signatures applet, the control above the signature displays the full name of the contact at the time of the call (that is, no reference to the S_CONTACT table). Because the contact's name is not removed from this applet, a permanent and complete electronic record of calls captured with signatures recorded electronically is maintained.