Siebel Service Handheld Guide > Installing the Handheld Application >
Installing the Siebel Handheld Application
There are two ways to install software onto any Windows-powered handheld device. The first is to create a partnership between a desktop or laptop PC and the handheld device using Microsoft ActiveSync. The second is to install the application from type of external media.
NOTE: It is important to remember that end users must synchronize their handheld devices to download the application configuration and populate the database before they can use the application. Therefore, an administrator may install the application for an end user, but the synchronization must occur using the end user's name and password.