A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - Q - R - S - T - U - V - W

A

activities

accept and decline   1

parts, ordering for an activity   1

reviewing   1

service request, adding to an activity   1

sundry activity, adding   1

activities, performing

completed steps, checking off   1

non-serialized part or product, installing   1

reading, taking a   1

serialized assets, generating an RMA   1

serialized assets, installing a replacement part   1

serialized assets, removing   1

administration screens

See Overview of Siebel Handheld Administration Screens

applet classes

Siebel Service Goods   1

Applet print tag   1

applets

default behavior, overriding   1

form applets, designing   1

list applets, designing   1

multiple-applet views, toggling between   1

print applets, designing   1

Print buttons, configuring   1

printing, configuring   1

screen allocation   1

toggling between   1

URLs in applet fields   1

Application Administration view   1

application memory, increasing   1

application-level menu

about   1

architecture

five layers described   1

arrival

recording time of   1

assets

coverage, confirming   1

serialized assets, generating RMA   1

serialized assets, installing replacement part   1

serialized assets, removing   1

asterisk (*)

meaning in forms and applets   1

asynchronous query

about   1

icons   1

Siebel Service Handheld, using in   1

audit trail

obtaining audit trail for synchronization sessions   1

auto pop-up list

about using   1

automatic backup

after synchronization   1

Back to top

B

Back button, about   1

backing up data

about and restoring   1

automatic backup after synchronization   1

restoring data from a backup   1

troubleshooting   1

backups

database backup parameters, editing   1

external media, backing up to   1

restoring from   1

user database backups, about enabling   1

Barcode Administration screen   1

barcode scanning

views, enabling for   1

barcode settings, administering

barcode definition, creating   1

barcode definition, process of creating   1

barcode scanning, enabling   1

barcode, administering

about   1

barcode definition, creating   1

barcode scanning, enabling views for   1

new barcode definitions, creating   1

billable time, tracking   1

business component classes

list of component classes   1

business components

list of supported components   1

synchronization conflicts, obtaining information   1

business object declarations

setting PDQ examples   1

business object filters

stand-alone deployments   1

buttons

about and behavior   1

Back to top

C

calendar

about customizing   1

Cell print tag   1

client

installation, troubleshooting backup and restore   1

performance troubleshooting   1

columns, working with   1

Comment print tag   1

CompactFlash card

backing up to   1

Siebel Handheld application, setting installation on   1

Companion Sync

caution, about synchronization failing   1

server, described   1

component level settings, configuring   1

configuring

Siebel Handheld client   1

Web Client and Handheld Client, differences in configuring   1

conflicts

See Preventing Synchronization Transaction Conflicts with Siebel Handheld

contact

adding note   1

customer

customer history, reviewing   1

customer visit, recording en route to   1

Back to top

D

data

asynchronous query, about   1

automatic backup after synchronization   1

backing up, about and restoring   1

columns, working with   1

Direct Server Synchronization, using with handheld client   1

entering, about   1

exporting   1

Find, about using   1

queries, about   1

queries, creating/executing/refining a query   1

restoring data from a backup   1

Siebel Handheld Synchronization, using with handheld client   1

synchronizing data, about   1

data filtering

business object declaration examples   1

business object filters, general and default   1

developing data filters, steps   1

popup visibility, overriding   1

stand-alone deployments   1

visibility, designating   1

database

backup, restoring from   1

database backup parameters, editing   1

external media, backing up to   1

user database backups, about enabling   1

database backups

about and restoring   1

automatic backup after synchronization   1

restoring data from a backup   1

troubleshooting   1

default sync filters, about   1

deploying

CompactFlash card, setting handheld application installation on   1

DSS components, using Siebel Server installer   1

external media, installing handheld application from   1

multiple synchronization servers   1

optimizing server process management   1

patches, deploying with Direct Server Sync   1

patches, distributing   1

patches, downloading   1

print templates, installing   1

server installation, server topology overview   1

server installation, support of Siebel Handheld Client   1

server logging levels, configuring   1

setup.ini file, editing   1

Siebel Handheld application, process of installing   1

Siebel Handheld Client, issues and validation   1

Siebel Handheld Direct Server Sync, server installation process   1

stand-alone installer, creating   1

synchronization performance and scalability   1

synchronization security   1

SynchURL, changing on handheld device   1

user database backups, enabling   1

diagnostics

enabling SQLTrace   1

Direct Server Sync

architecture   1

deploying, about   1

described   1

optimizing server process management   1

patches, deploying using   1

Direct Server Sync by Means of Proxy   1

Direct Server Sync deployments

stand-alone deployments   1

Direct Server Synchronization

checklist, using to troubleshoot   1

handheld application, using to install   1

handheld client, using with   1

log files, using for troubleshooting   1

network performance, troubleshooting   1

server performance, troubleshooting   1

direct synchronization server, described   1

Divider print tag   1

documents, defining   1

downloading patches   1

drilldowns, about   1

drilling down, about   1

DSS components

using Siebel Server installer   1

dynamic drilldown, about   1

dynamic hyperlink, about   1

Back to top

E

ellipsis, and expandable fields   1

end user error messages

See End User Error Messages

EndofLine print tag   1

entitlement

confirming service level   1

error messages

See End User Error Messages

errors

error data, accessing   1

error details, obtaining from synchronization session   1

general synchronization errors   1

synchronization transaction conflicts   1

expenses, recording   1

exporting data   1

extended insert processing

about and synchronization   1

extended pick processing

about and synchronization   1

enabling   1

external media

backing up to   1

Siebel Handheld application, installing from   1

stand-alone installer, creating   1

Back to top

F

features, new   1

field technician scenario   1

Find

about using   1

asynchronous query, about   1

Footer print tag   1

form applets, configuring

about   1

designing, about   1

group boxes, about   1

labels, about   1

layout sequence   1

Format print tag   1

forward messaging, about   1

Back to top

G

general sync filters, about   1

GetCount print tag   1

GetDate print tag   1

GetField print tag   1

GetRegistry print tag   1

GetTime print tag   1

GetTotal print tag   1

GotoView method, using   1

group boxes

about configuring   1

guidelines

Siebel Handheld client, configuration guidelines   1

Back to top

H

handheld device logs

list of log files   1

synchronization errors, logging   1

handheld interface

See Components of the Siebel Handheld Interface

handheld synchronization

See About Siebel Handheld Synchronization Performance and Scalability

Header print tag   1

History button, about   1

Home Page applet, using   1

hyperlinks, about   1

Back to top

I

installing

client installation, backup, and restore troubleshooting   1

CompactFlash card, setting handheld application installation on   1

Direct Server Sync checklist, using   1

Direct Server Sync, using to install handheld application   1

external media, installing handheld application from   1

patches, deploying with Direct Server Sync   1

patches, distributing   1

patches, downloading   1

reinstalling the handheld application   1

resynchronization problems   1

Siebel Handheld application, editing setup.ini file   1

Siebel Handheld application, process of installing   1

software on handheld. about   1

stand-alone installer, creating   1

synchronization, about problems caused by   1

SyncURL, changing on handheld device   1

uninstalling handheld application   1

upgrade, preparing from a previous release   1

user database backups, enabling   1

interface

application-level menu   1

asynchronous query icons   1

components, about and diagram   1

expandable fields   1

forward messaging   1

Minimize button   1

More Info view, navigation level   1

Queries drop-down list   1

screens menu, about   1

screens menu, navigation level   1

Show drop-down list, about   1

Show drop-down list, navigation level   1

Siebel toolbar, about   1

Siebel toolbar, customizing   1

status bar   1

toggling between applets   1

URLs in applet fields   1

inventory

inventory updates, verifying   1

locations, setting up   1

invoice, generating   1

Back to top

J

job, performing

See Performing the Job with Siebel Service Handheld

Back to top

L

labels, about configuring   1

list applets, configuring

about   1

designing, about   1

recommended strategy   1

log files

Direct Server Sync logs, using for troubleshooting   1

handheld device logs, using for troubleshooting   1

Back to top

M

MarginBottom parameter   1

MarginLeft parameter   1

MarginRight parameter   1

MarginTop parameter   1

Maximize Minimize Applet button

about   1

media

backing up to external media   1

Siebel Handheld application, installing from external media   1

stand-alone installer, creating   1

memory, increasing   1

menu bar, about   1

methods, supported, list of   1

Minimize button, about   1

More Info View

navigation level   1

multiple synchronization servers   1

Multi-Value Group applet, support of   1

Back to top

N

naming conventions, about   1

network performance, about   1

new features   1

non-serialized part or product

installing   1

note

contact, adding for   1

Back to top

O

OverridePopupVisibility

note, if used   1

Back to top

P

Page Break print tag   1

PaperHeight parameter   1

PaperSize parameter   1

PaperWidth parameter   1

parent form applet, about   1

patches

Direct Server Sync, deploying using   1

distributing   1

downloading to the handheld device   1

PDQs

and Queries drop-down list   1

performance

application memory, increasing   1

client performance, about   1

improving by identifying user activities   1

improving performance, about   1

network performance, about   1

server performance, about   1

SQLTrace and synchronization   1

pick applets

business object declaration examples   1

popup visibility, overriding   1

visibility, designating   1

Picture print tag   1

Planned Start Date

caution, changing and error message   1

pop-up lists

about using auto pop-up lists   1

popup visibility, overriding   1

predefined queries

and Queries drop-down list   1

preferences

setting user preferences   1

print applets

about designing   1

Print buttons, configuring   1

print tagging language

See Overview of Siebel Handheld Print Tagging Language

print templates

Applet print tag   1

Cell print tag   1

Comment print tag   1

creating print templates   1

Divider print tag   1

EndofLine print tag   1

Footer print tag   1

Format print tag   1

GetCount print tag   1

GetDate print tag   1

GetField print tag   1

GetRegistry print tag   1

GetTime print tag   1

GetTotal print tag   1

Header print tag   1

Page Break print tag   1

Picture print tag   1

print template file example   1

print template file, creating overview   1

SetVariable print tag   1

Static Text print tag   1

Title print tag   1

variables, example using in template   1

views, associated with   1

print templates, installing   1

PrinterBaudrate parameter   1

PrinterCompressed parameter   1

PrinterDensity parameter   1

PrinterDither parameter   1

PrinterDraftMode parameter   1

PrinterFormFeed parameter   1

PrinterHandshake parameter   1

PrinterOrientation parameter   1

PrinterPort parameter   1

PrinterType parameter   1

printing with handheld application   1

printing, configuration settings

default printing settings, list of   1

MarginBottom parameter   1

MarginLeft parameter   1

MarginRight parameter   1

MarginTop parameter   1

PaperHeight parameter   1

PaperSize parameter   1

PaperWidth parameter   1

parameters and syntax   1

PrinterBaudrate parameter   1

PrinterCompressed parameter   1

PrinterDensity parameter   1

PrinterDither parameter   1

PrinterDraftMode parameter   1

PrinterFormFeed parameter   1

PrinterHandshake parameter   1

PrinterOrientation parameter   1

PrinterPort parameter   1

PrinterType parameter   1

printing, configuring from handheld application

about   1

applet, configuring for printing   1

documents, defining   1

form applets, designing   1

list applets, designing   1

print applets, designing   1

Print buttons, configuring   1

print templates, creating   1

projects

naming conventions, and   1

Back to top

Q

queries

about using   1

creating/executing/refining a query   1

Queries drop down list

about   1

Back to top

R

record navigation buttons   1

records, navigating a list of

about   1

Back button   1

record navigation buttons   1

reinstalling the handheld application   1

removing

business component filter setting   1

business object filter section   1

reports

associating views with   1

repository

compiling   1

responsibilities

assigning   1

restoring data

from a backup   1

Siebel Handheld Client, using   1

troubleshooting   1

restoring from a backup   1

RMA

generating for serialized asset   1

Back to top

S

sales order

activity, adding to a service request   1

generating   1

sundry activity, adding   1

screens

administrative screens, about   1

and views, list of   1

designing screens for Siebel Handheld, about   1

screen allocation   1

screens menu

about   1

navigation level   1

scripting

Siebel Handheld Client, issues and validation   1

serialized assets

removing   1

RMA, generating   1

serialized replacement part, installing   1

serialized replacement part

installing   1

server installation

DSS components, using Siebel Server installer   1

hardware and network configuration recommended   1

optimizing server process management   1

server logging levels, configuring   1

server topology overview   1

Siebel Handheld Client, support of   1

Siebel Handheld Direct Server Sync, server installation process   1

server logging levels, configuring   1

server performance

troubleshooting   1

servers

multiple synchronization servers   1

service level entitlement

confirming   1

service requests

activity, adding to an activity   1

asset and warranty coverage, confirming   1

logging a service request tasks   1

new service request, logging   1

service level entitlement, confirming   1

ServiceCE Generic

about   1

Session Administration screen   1

SetVariable print tag   1

Show drop-down list

about   1

navigation level   1

Siebel eConsumer Handheld

business component classes, list of   1

Siebel Handheld application

CompactFlash card, setting installation on   1

external media, installing from   1

patches, deploying with Direct Server Sync   1

patches, distributing   1

patches, downloading   1

process of installing   1

setup.ini file, editing   1

stand-alone installer, creating   1

SyncURL, changing on handheld device   1

user database backups, enabling   1

Siebel Handheld Client

application memory, increasing   1

auto-pop-up list, using   1

backing up and restoring data, using   1

configuration guidelines   1

Direct Server Synchronization, using with handheld client   1

form applets, about configuring   1

general synchronization errors   1

hardware and network configuration recommended   1

Home page applet, about   1

hyperlinks, about   1

improving performance, about   1

list applets, configuring   1

menu bar, about   1

Multi-Value Group applet, support of   1

printing, configuring   1

process of configuring   1

repository, compiling   1

scripting, issues and validation   1

server installation, support of Siebel Handheld Client   1

server topology overview   1

Siebel Web Client, differences in configuring   1

status bar, about   1

synchronization transaction conflicts   1

testing the handheld application   1

toolbars, about   1

unsupported functions   1

user functionality, defining   1

user interface elements, about configuring   1

Siebel Handheld Direct Server Sync

DSS components, using installer   1

optimizing server process management   1

process of server installation   1

server logging levels, configuring   1

Siebel Handheld projects

about creating and naming conventions   1

Siebel Handheld Synchronization

application memory, increasing   1

Direct Server Synchronization, using with handheld client   1

general synchronization errors   1

handheld client, using   1

improving performance, about   1

synchronization transaction conflicts   1

Siebel Service Handheld

applet classes, list of   1

business components, list of   1

Siebel Store-and-Forward Messaging

and Siebel Service Handheld   1

Siebel toolbar

about   1

customizing   1

Siebel Web Client

Multi-Value Group applet, support of   1

Siebel Handheld client, differences in configuring   1

unsupported functions   1

software

about installing on handheld   1

SQLTrace, enabling   1

.SRF file

compiling repository file   1

SSL (Secure Sockets Layer)

synchronization security   1

stand-alone deployments, about   1

stand-alone installer, creating   1

Static Text print tag   1

status bar

application window, appears at bottom of   1

toolbar, located above   1

sundry activity, adding   1

synchronization sessions

error details, obtaining from   1

monitoring   1

monitoring, about   1

synchronization conflicts, obtaining information   1

synchronization sessions, obtaining an audit trail   1

synchronization transaction errors, acting on   1

synchronization, conflict handling and recovery

about   1

error data, accessing   1

extended insert pick processing, about   1

extended pick processing, about   1

extended pick processing, enabling   1

synchronizing

application memory, increasing   1

automatic backup after synchronization   1

data, about   1

Direct Server Sync   1

Direct Server Sync by Means of Proxy   1

Direct Server Synchronization, using with handheld client   1

filters, general and default business object filters   1

general synchronization errors   1

handheld synchronization errors, logging   1

improving performance, about   1

methods and architecture   1

multiple synchronization servers   1

overview   1

performance and scalability, about   1

resynchronization problems, troubleshooting   1

servers, types of   1

Siebel Handheld Synchronization, using with handheld client   1

synchronization security   1

transaction conflicts   1

troubleshooting, about problems caused by   1

SyncURl

changing on handheld device   1

Back to top

T

templates

install templates, installing   1

print templates, creating   1

print templates, views associated with   1

testing the handheld application   1

time

tracking billable time   1

timeout parameter

changing on Windows 2000   1

Title print tag   1

toggling between applets   1

toolbars

about   1

configuring   1

customizing   1

toolbar functions   1

troubleshooting

client installation, backup, and restore   1

client performance, about   1

Direct Server Sync checklist, using   1

Direct Server Sync log files   1

general synchronization errors   1

handheld device logs   1

network performance, about   1

resynchronization problems   1

server performance, about   1

SQLTrace, enabling   1

synchronization transaction conflicts   1

synchronization, about problems caused by   1

timeout parameter, changing on Windows 2000   1

Back to top

U

ui

See Configuring User Interface Elements in Siebel Handheld

uninstalling the handheld application   1

upgrading

handheld application   1

preparing to upgrade   1

URLs

in applet fields,   1

User Administration screen   1

user database backups

backup, restoring from   1

database backup parameters, editing   1

enabling, about   1

external media, backing up to   1

user functionality, defining

about   1

user interface elements, configuring

about   1

auto pop-up lists, about using   1

buttons, about and behavior   1

form applets, about configuring   1

Home Page applet, about   1

hyperlinks, about   1

list applets, about configuring   1

menu bar, about   1

status bar, about using   1

toolbars functions   1

toolbars, about configuring   1

user preferences

about customizing   1

user properties

list of   1

users, setting up

barcode definition, creating   1

barcode definition, process of creating   1

barcode scanning, enabling the SHCE Service FS Activity Parts Movements views   1

barcode scanning, enabling views for   1

barcode settings, administering   1

business component filter setting, adding   1

business object filter section, adding   1

business object filter section, removing   1

component level settings, configuring   1

error details, obtaining from synchronization sessions   1

inventory locations, setting up   1

new barcode definitions, creating   1

process tasks   1

responsibilities, assigning   1

synchronization conflicts, obtaining information   1

synchronization sessions, about monitoring   1

synchronization sessions, monitoring   1

synchronization sessions, obtaining an audit trail   1

synchronization transaction errors, acting on   1

user level settings, removing   1

views, administering   1

views, methods for specifying   1

using, process of

activities, accept and decline   1

activity, ordering parts for   1

activity, reviewing   1

contact, adding a note for   1

customer visit, recording en route to   1

list of tasks   1

Back to top

V

views

default behavior, overriding   1

drill-down only   1

print templates or reports, associated with   1

Siebel Handheld, about designing views for   1

views, administering

business component filter setting, adding   1

business object filter section, adding   1

business object filter section, removing   1

component level settings, configuring   1

inventory locations, setting up   1

tasks associated with   1

user level settings, removing   1

views, methods for specifying   1

visibility

designating in default Business Object declarations   1

OverridePopupVisibility, if used   1

popup visibility, overriding   1

visit, closing out

expenses, recording   1

invoice, generating   1

job, closing   1

remaining steps, checking off   1

tracking billable time   1

visit, preparing for

arrival, recording time of   1

instructions and steps, reviewing   1

list of tasks   1

recommended parts and tools, reviewing   1

Back to top

W

warranty

confirming coverage   1

Web server timeout errors

changing timeout parameter on Windows 2000   1

Windows

changing timeout parameter on Windows 2000   1

Back to top