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Siebel Service Handheld Guide > Using Service Handheld > Performing Miscellaneous Tasks with Siebel Service Handheld > Adding an Activity in Service HandheldA field technician can add an activity to an existing service request or she can add a sundry activity, such as making a bank deposit or taking her truck in for servicing, which is not associated with a particular account. CAUTION: Siebel Service Handheld application filters allow you to review an activity that you create on the date it is created, when no Planned Start date is indicated. If you change the Planned Start date for the activity, you will see the following error message: "Error occurred while finding the prior place in the system". The activity will not be displayed in the Activity list view. The activity will instead be uploaded to the server database during the next handheld synchronization. To add an activity to a service request
To add a miscellaneous activity
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Siebel Service Handheld Guide |