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Process of Server Installation for Siebel Handheld Direct Server Sync

The server components that are required for Siebel Handheld are installed when you install the Siebel server. See the Siebel Server installation guide for your operating system for details on installing and configuring Siebel server. The Siebel server installer copies the necessary DLLs to create an Object Manager for Direct Server Sync and creates and configures a Server Component and Component Group. The rest of this subsection describes which options you must select to correctly install the software, along with creating or configuring additional Object Managers.

This process includes the following tasks:

Installing the Direct Server Sync Components Using the Siebel Server Installer

Install the Siebel server, following the instructions in the Siebel server installation guide for the operating system you are using. When you reach the Setup Type screen in the Installer wizard, you are presented with three installation options:

  • Typical. This setup option installs all Siebel server components except those displayed.
  • Compact. This setup option installs only those components necessary to run the Siebel server, but no additional components or help.
  • Custom. This setup option lets you customize your installation by choosing the specific components you want to install.

To install the Direct Server Sync components with your Siebel Server installation

  1. During the Siebel Server installation, when the Setup Type screen appears, choose the Custom setting, and then click Next.

    NOTE:  At this screen, you may also choose a different directory for your Siebel server installation.

  2. From the following components, choose Handheld Synchronization:
    • Object Manager Component
    • Handheld Synchronization
    • Siebel Data Quality Connector
    • Remote Search Support
    • Siebel Java Integrator

      NOTE:  You must enable Handheld Synchronization to enable Direct Server Sync for your DSS installation.

  3. Click Next.

    Continue with the installation in Siebel Installation Guide for Microsoft Windows: Servers, Mobile Web Clients, Tools.

The install wizard automatically installs and configures the DSS components.

DSS Server Component Parameters

See Table 21 for a list of required parameters. For information on adding DSS server components, see Siebel System Administration Guide.

Table 21. DSS Server Component Parameters
Default Value


SiebelService for CE

The Siebel Handheld application. This value must match the name of the application as it is specified in Siebel Tools.


Siebel Service

The name of the Siebel Handheld application as shown on the title bar on the browser. This parameter is only used if the Siebel application developed for the handheld is run on the Web client.


Siebel Service for CE

The Siebel Handheld application name as shown on the splash screen. This parameter is only used if the Siebel Tools application developed for the handheld is run on the Web client.


Siebel Field Service Client

Required for Direct Server Sync, it is entered in the registry on the handheld device.

Configuring Direct Server Sync Logging Levels

To set the logging level, you need to perform the following two tasks:

You set the logging level to a value between 1 and 5 as shown in Table 22.

Table 22. Direct Server Sync Logging Levels
Logging Level


Error listing


Warning listing


Information listing, including SQL tracing


Information listing



To configure server logging levels

  1. Log into Server Manager from a (m:\siebel\bin\w32ud) prompt.
  2. Run the following:

    change evtloglvl HandheldSyncLog=[LogLevel] for comp [OMName], where [LogLevel] = an integer between 1 - 5 (5 enables all logging) and [OMName] = the OM name (for example, <ApplicationName>CEObjMgr_enu).

To configure server logging levels using the Server Configuration screen

  1. Navigate to Administration - Server Configuration > Servers > Components.
  2. In the Component list, query for the appropriate component, such as Handheld Sales CE (ENU).
  3. In the Events list, search for the event type Handheld Sync Logging.
  4. Set the value to a number between 1-5 and then save the change.

    See Table 22 for logging level results.

Optimizing Server Process Management for Direct Server Sync

Several parameters are outlined below that help optimize server processing for Direct Server Sync.

To set parameters to optimize server process management

  1. Log into the Siebel client as a user with Administrative responsibility.
  2. Navigate to Site Map > Administration - Server Configuration > Servers > Components > Parameters.
  3. In the Component Parameters sub-view, query for SalesCEObjManager.
  4. Use the following table to update the parameters.

    Max Tasks

    Determines the maximum number of threads that can run concurrently for a given component. You should set the value of this parameter to a number equal to that of the expected peak number of concurrent synchronizations.

    Min MT Servers

    Determines how many multithreaded server processes are started by default for the Siebel Object Manager.

    Max MT Servers

    Defines the maximum number of processes supported by the instance of the Siebel Object Manager. The value for this parameter should be the same as Min MT servers and should be set so that threads per process (Max Tasks/Max MT Servers) is optimized.

Siebel Service Handheld Guide