Siebel Service Handheld Guide > Troubleshooting >


Siebel Handheld supports a specific and limited set of devices, handheld OS, desktop OS, server OS, server databases, and languages. This range of devices and platform support varies widely across the range of Siebel Handheld releases and must be carefully checked to confirm support. See System Requirements and Supported Platforms on Siebel SupportWeb for your Siebel application for information on supported Handheld OS, desktop OS, server OS, and server databases.

Client Installation, Backup, and Restore

If you encounter problems while installing the Siebel Handheld application on client devices from a desktop PC, refer to the following checklist. Most installation problems are covered by this checklist.

  • Confirm that the device is certified and supported. Refer to System Requirements and Supported Platforms on Siebel SupportWeb.
  • Confirm that the device has 64 MB or higher of RAM with the majority of it available for the Siebel Handheld application.
  • Make sure an ActiveSync connection is running (green icon). If not, check your computer to make sure that the serial or USB port is activated and functioning correctly.
  • If previous versions of Siebel Handheld were installed on the device, make sure you uninstall the application. See Uninstalling the Siebel Handheld Application.

Siebel Handheld binaries may also be installed to a CompactFlash card to conserve (RAM) memory. The application will still be loaded into memory when it executes. To install on the CompactFlash card, set the ApplicationBinariesLocation and ApplicationDataLocation parameters in the setup.ini file. See Setting Up Siebel Handheld Application Installation on a CompactFlash Card.

Siebel Handheld (application only - no data) may also be copied onto a CompactFlash card to aid in deployments. The initial backup image should be made of a device that has not done an initial synchronization. An initial synchronization will still be required by each user to receive the configuration and data. For information on backup utilities, see the documentation accompanying your handheld device.

It is also possible to back up Siebel Handheld on a PC using the Backup/Restore feature within ActiveSync.

Siebel Service Handheld Guide