Siebel Service Handheld Guide > Troubleshooting >
Synchronization problems can be caused by incorrect settings in the Siebel Handheld setup.ini or .cfg files. Be sure that application names, data sources, and .srfs are correct.
Make sure to set the SyncURL setting in the client setup.ini file for all synchronization methods. Also, be sure to grant the user visibility to these views in the Administration - Application > Responsibilities view.
NOTE: Check the log files and confirm the accuracy of the generated connect string.