Siebel Service Handheld Guide > Using Service Handheld > Performing Miscellaneous Tasks with Siebel Service Handheld >
Reviewing Customer History with Service Handheld
A field technician may want to review the history of service requests for a customer so that she is aware of the service history for the customer.
To review customer history
- Navigate to the Accounts view of the Accounts screen.
- Find the customer account you want to review.
- From the Show drop-down list, select Service Requests.
The Service Requests view appears showing all the service requests for the account.