Siebel Service Handheld Guide > Troubleshooting > Synchronization >

Re-synchronizing Problems

Generally if, for whatever reason, synchronization is terminated, the end user is prompted with a message and the synchronization process ends. In this situation the synchronization session is allowed to close. However, if the connection with the server is unintentionally broken, the session may not have a chance to close before the connection is broken. Therefore, if the end user tries to immediately synchronize again, he may get an error message and may not be able to synchronize. Should this occur, the end user should wait for a period of time (generally, 15 minutes) to allow the session to time out and terminate. Once the session terminates, the end user should be able to synchronize again.

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