Siebel Life Sciences Guide > Closing Adverse Events and Complaints > About Configuring Close and Reopen Buttons for Product Issues >

Reopen Complaint Workflow

This workflow (LS Medical Product Issue Reopen) is initiated from the Reopen button on the Product Issues screen.

The workflow appears in Figure 26.

Figure 26. LS Medical Product Issue Reopen Workflow

The workflow does the following steps:

1. Checks if the user is the primary owner of the product issue.
2. If the user is not the primary owner, shows an error dialog box and ends.
3. Checks if the product issue has already been processed.
4. If the product issue has already been processed, shows an error dialog box appears and ends.
5. Calls the User Verification workflow.
6. If the user authentication is successful, changes the status to Reopen and makes the read-only field editable.