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Siebel Life Sciences Guide > Investigating Adverse Events and Complaints > Assessing if a Product Issue Is Reportable (End User)Assessments allow end users to calculate a single numerical value based on their answers to questions about the product issue. An quality manager can then use the assessment score to decide how to proceed with the investigation. These are some example assessment questions used to determine if a product needs to be reported:
TIP: An alternate way to assess product issues is by using a SmartScript which guides the quality manager through a series of questions using a decision tree. For more information about SmartScripts, see Siebel SmartScript Administration Guide. This task is a step in Process of Adverse Events and Complaints Investigation.
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