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The member service representative can use the Point Items list to view all of the transactions where a member has accrued points, with the quantity and expiration date of the points earned in each transaction.
A transaction debits or credits a member with points. Multiple promotions can give a member points as the result of a single transaction. When a member earns points from a transaction, a point item is created for each promotion's action that gives a member points. Thus, a single accrual transaction often results in multiple point items being created.
When a redemption transaction is processed, its use of points is mapped back to point items. It uses the points from the point items that are closest to expiring. Since redemptions usually require more points then were earned from a single transaction or point item, most transactions will use the points from multiple point items.
All of the points associated with a single point item do not have to be used at once. For example, if a redemption requires 500 points and the point item closest to expiring has 1,000 points, 500 of those points will be used for the redemption. The remaining 500 points either are used by a later redemption or expire. The point items that are used for a redemption transaction can be see in the Loyalty Member > Transactions > Redemption Items list.
|Siebel Loyalty Administration Guide|