Siebel Loyalty Administration Guide > Host Organization's Use of Siebel Loyalty >
Viewing Loyalty Members' Activities
You can configure the product with Siebel Tools to get a more complete understanding of the members activities by creating an Activity record whenever there are significant actions that affect a member's loyalty account, such as:
- Tier Change
- Membership Cards
- Lounge Membership
- Service Requests
Member service representatives can also create activities for members manually.
Thus, the member's activities list gives you an overview of what that member has done.
To view a member's activities
- Navigate to the Loyalty Members screen.
- In the Members list, select the member and click its Member # hyperlink.
- Click the Activities view tab.